
Operations Manager
1 week ago
Operations Manager (BPO)
- Oversee and manage daily operations of the BPO department to ensure smooth workflow and achievement of targets
- Lead, mentor, and develop team leaders and staff to maintain high performance and employee engagement
- Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and service quality
- Coordinate with other departments to streamline processes and resolve operational issues
- Prepare and present operational reports to senior management
- Ensure compliance with company policies, client requirements, and industry standards
- Manage resource allocation, scheduling, and workload distribution
- Handle escalations and implement corrective actions to address operational challenges
- Drive continuous improvement initiatives to optimize processes and enhance customer satisfaction
Requirements:
- 3–5 years experience in BPO operations
- Not more than 50 years old
- Male or Female
- Bachelor's degree graduate (any course)
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Operations Manager
3 days ago
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operations manager
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Operations Manager
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Operations Manager
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Operations Coordinator
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Management Trainee
5 days ago
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