Client Relations Executive

This opportunity is an excellent fit for you, based on the company's strong global presence and well-established reputation.

Company Profile

Our client is a well-known manufacturer and exporter of a trendy and flawless assortment of Lehenga Choli, Chaniya Choli, Fancy Blouse, Garba Lehenga Choli and Gujarati Lahenga Choli. They are exporting these products to the countries like Germany, U.S., New Zealand, etc. Integrated in the year 2002, at Ahmedabad (Gujarat, India), they developed a well functional infrastructural unit where we design this collection of apparels in large quantity. They are a Sole Proprietorship company which is actively committed towards providing high quantity range of apparels.

Incepted in the year 2011 at Ahmedabad (Gujarat, India), Our client is occupied in trading, exporting and supplying qualitative assortment of Industrial and Refined Edible Salt, Natural and processed Bentonite, Bleaching Earth, Fly Ash, China Clay, Dolomite, Feldspar, Agriculture Commodity, Natural Mineral Powder, Pebble, Raw Cotton Bale, Garnet Sand, Silica Sand, Silica Quartz, Ball Clay, Attapulgite , Emery Grain, Ceramic Tiles etc.

Their products cater to a wide range of industries starting from the conventional usage areas of Glass industries, Foundries and Casting industries, Refractories, Iron Ore Pelletizing, Drilling, Metal Casting, Construction, Pet Litter, Soap industry and Ceramic industry to value added areas such as paper, detergents, etc.

The offered range of products is processed using sophisticated processing technology. Owning to features such as purity, stability, balanced composition and longer shelf life, the product range is highly demanded.

The Company and its associates have high quality Silica Sand which is processed carefully into several grades to cater to diverse needs of clients.

We have clients in Qatar, Saudi Arabia, UAE, Kenya, Mauritius, Sri Lanka, South Korea, Philippines, USA, Angola, Madagascar. Our client is fully equipped to meet advance technical customer specifications from all over the world, and we have satisfied clients everywhere. Further, with the help of our well managed infrastructure and sophisticated warehouse, we are able to supply our products in the least turnaround time.

Duties and Responsibilities:

Core Responsibilities

• Maintain communication with both existing and potential new clients to expand business opportunities in the market and ensure client satisfaction.
• Collaborate with freight forwarding and shipping companies to monitor shipments and consignment status, particularly for imports to Manila.
• Perform regular follow-ups with clients about upcoming consignments, resolve inquiries, collect feedback, and ensure smooth delivery processes.
• Proactively seek fresh orders and nurture ongoing business relationships using targets, feedback, and responsive support.

Market Development and Client Outreach

• Conduct outreach activities (calls, client meetings, emails) to introduce products and services to new clients and maintain business ties with current clients.
• Research and pursue leads in key target markets, especially Manila, and track market feedback for product or service refinement.
• Gather and analyze customer feedback to improve offerings and generate repeat orders.

Freight Forwarding and Shipping Coordination

• Liaise directly with freight forwarding companies to track consignments, ensure timely arrivals, and handle documentation for shipments to Manila.
• Monitor milestones, shipment schedules, and resolve any logistical issues in coordination with internal and external teams. [clickup +1]

Customer Follow-Up & Relationship Building

• Engage in structured follow-up activities after shipments, addressing client queries, and collecting feedback to enhance satisfaction and stimulate further orders.
• Provide value by responding quickly to customer needs, offering relevant advice, and sharing helpful resources, positioning the company as a reliable partner.

Qualifications:

Education and Experience

• Bachelor's degree in business administration, Marketing, Logistics, Supply Chain Management, or a related field.
• At least 2–3 years of experience in client relations, Sales, B2B, B2C or a similar customer-facing role.
• Experience working with Construction, Glass Manufacturing Industries, Power Plant, Feed Industry or import/export operations is a strong advantage.

Skills & Competencies

• Strong communication and interpersonal skills, with the ability to maintain positive relationships with both new and existing clients.
• Proficient in coordinating shipments, tracking consignments, and handling basic logistics documentation.
• Solid understanding of market research, lead generation, and client outreach strategies.
• Ability to conduct structured follow-ups, gather customer feedback, and translate insights into actionable improvements.
• Strong organizational and time-management skills, especially when monitoring multiple shipments and client accounts simultaneously.
• Problem-solving mindset with the ability to resolve inquiries and collaborate effectively with external partners such as freight forwarders and shipping companies.
• Goal-oriented and proactive in seeking new business opportunities and nurturing existing business.
• Must have own computer/laptop, stable internet connection, and necessary work equipment.

Job Type: Remote Set-up

Employment Type: Full-time

Schedule: Monday to Friday: 9:00AM- 6:00PM Manila Time

Location: (Remote set-up)

Industry: Wholesaler/Distributor