Customer Relations Officer

2 weeks ago

Pasig, National Capital Region, Philippines Toyota Pasig Inc Full time ₱600,000 - ₱1,200,000 per year

Job description:

  • CRO should be involved with database management, loyalty program or direct marketing process to communicate with their existing customer or new customer about the company new product launch or some season's promotional campaign.
  • Should ensure the flows of process from start till the service (or product) delivery are work seamlessly.
  • Should know how to use different channel to communicate the company news as to enhance the company brands development. The responds from the customer could therefore revert back to the management to seek the best of course to proceeds and improve their product to the satisfactory level sales areas & way to achieve target.

Responsibilities:

  • Conducts daily PSFU on.
  • Ensures 100% call outs and accurate entry of data.
  • Daily creation, encoding and monitoring of all inquiries and concerns in C4C.
  • Ensures all VOCs (NEGATIVE or POSITIVE) are shared/reported to related departments.
  • Handles and resolves inquiries and concerns received for the day.
  • Assist related departments in their needs and queries.
  • Prepares the assigned reports and ensures timely, accurate submission to TMP and Dealer Management.
  • Handles and coordinates CWD matters of assigned department.
  • Ensures the daily achievement and compliance to Dealer Operational Guidelines.

Skills:

  • Excellent communication skills
  • Customer Service Oriented
  • Good customer engagement
  • Computer Literate
  • Keen to details.
  • Pleasing personality

Educational Requirements:

  • Candidate must posses at least Bachelor's or College Degree of any four-years program related in Communication, Business Administration

Experience Requirements

  • With at least 6 months of working experience in customer service or any frontline position
  • Fresh graduates are encouraged to apply

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