Customer Support Specialist

10 hours ago

Clark Freeport Zone Pampanga, Philippines 8e3623f8-8c93-4c92-a856-16d66acebcde Full time ₱1,500,000 - ₱3,000,000 per year

Discover your 100% YOU with Beepo

Position: AU Customer Support Specialist

Location: Central Luzon

Work setup & shift: Remote | Day Shift

What's in it for you?

Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)

Employee Referral Program

Work Life Balance

Your Role

As an AU Customer Support Specialist, you are responsible for:

  • Deliver exceptional customer service to ensure a positive and memorable experience.
  • Resolve customer issues by identifying the problem, determining the cause, recommending solutions, and ensuring follow-up for full resolution.
  • Balance customer needs with business requirements when providing solutions.
  • Coordinate with external suppliers to support efficient issue resolution.
  • Maintain up-to-date knowledge of the company's fleet and New Zealand geography.
  • Complete all assigned tasks accurately, professionally, and within deadlines.
  • Manage customer complaints effectively and escalate when necessary.
  • Serve as a Subject Matter Expert to assist branches and departments with complaint resolution.
  • Participate in Health & Safety programs and represent the company professionally.
  • Perform other reasonable tasks assigned to support business objectives.

Skills & Qualifications

  • Claims handling and data entry experience.
  • Proficient in Microsoft Office (Outlook, Excel, Word; D365 is an advantage).
  • Strong customer service and interpersonal skills.
  • Clear and effective communicator with a proactive attitude.
  • Able to work under pressure and manage multiple tasks simultaneously.
  • Strong analytical and problem-solving skills.
  • High accuracy and attention to detail.
  • Fast learner with the ability to adapt to new systems and processes.
  • Collaborative team player with strong influencing skills.
  • Willing to work flexible schedules, including weekends and public holidays with notice.

Core Competencies (Non-Negotiable)

  • Exceptional customer service.
  • Effective communication.
  • Complaint resolution experience.
  • Strong attention to detail.
  • Ability to handle pressure.
  • Analytical thinking.
  • Reliability and teamwork.
  • Flexibility with work hours.
  • Professional conduct and adherence to company values.
  • Accurate processing of payments and daily tasks.
  • Active participation in Health & Safety and sustainability initiatives.

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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