Channel Ops Manager

Location:

Remote 

Industry:

Cybersecurity / SaaS 

Employment

Type: Full-time

The Role

We are partnering with a high-growth cybersecurity platform to identify a
Channel Operations Manager
.

This is not a standard administrative support role. It is a strategic position for an
Operational Architect
—someone who can build, optimize, and govern a complex, multi-product partner ecosystem.

We are looking for a systems-focused professional who can translate cross-functional needs into clean, scalable processes. You will not just "manage" the partner program; you will be responsible for its efficiency, data integrity, and operational success across a portfolio that spans
Awareness, Phishing Simulation, and Secure Code
.

You will act as the bridge between
Operational Precision
(HubSpot, PRM, SLAs) and
Partner Success
(Onboarding, Activation, Growth).

Required Mindset: The "Proactive Owner"

We are looking for specific behavioral traits. This role requires high autonomy and the ability to solve problems before they become blockers.

• Proactive Ownership:
  You don't wait for a bottleneck to break the system. You identify risks in the partner lifecycle (like onboarding delays) and implement fixes immediately.
• Strategic Clarity:
  You don't just execute tasks blindly. You ask, "What is the business outcome?" and ensure every process you build drives partner activation or revenue.
• Data-Driven Accountability:
  When a metric drops, you dig into the data to find the "why." You take ownership of the health of the ecosystem.

The Mandate

You will be responsible for the end-to-end execution of the partner lifecycle.

01. Program Governance & Operations

• Lifecycle Management:
  Own the operational workflow for partners—from intake and onboarding to renewal and churn prediction.
• Order & Deal Integrity:
  Approve, validate, and maintain absolute accuracy in partner orders, renewals, and deal registrations.
• Process Excellence:
  Manage deal registration SLAs and compliance. You ensure the "rules of engagement" are clear and followed.
• Remove Friction:
  Identify and eliminate blockers in the delivery or deployment process that frustrate external partners or internal teams.

02. Systems Administration & Metrics (The Engine)

• HubSpot & PRM Oversight:
  Act as the administrative owner for the PRM (Partner Relationship Management) and HubSpot CRM. You will configure these tools to support a multi-product environment.
• Lifecycle Metrics:
  You will own the visibility and optimization of key performance indicators, including:
• Partner Activation Rate:
  Accelerating time-to-first-sale.
• Onboarding Cycle Time:
  Streamlining the path from "Signed" to "Enabled."
• Partner Health Scores:
  Tracking engagement and revenue contribution.
• Churn Prediction:
  Identifying at-risk partners for proactive intervention.
• Data Intelligence:
  Build and maintain dashboards that provide leadership with reliable, real-time insights into program performance.

03. Cross-Functional Alignment & Optimization

• Organizational Alignment:
  Build understanding of partner program benefits across the company. You will ensure
  Sales, Channel, Marketing, Finance, Product, and Service Delivery
  are aligned on processes.
• SLA Enforcement:
  Ensure consistent execution against internal service-level commitments (e.g., ensuring Finance or Service Delivery meets their timelines for partners).
• Change Management:
  Support change-management communications to partners, ensuring they are prepared for new processes or tooling updates.

The Profile

• Experience:
  4+ years in
  Channel Operations
  ,
  Partner Success
  , or
  Revenue Operations
  (SaaS/Tech preferred).
• Technical Fluency:
  Demonstrated expertise with
  HubSpot CRM
  and
  PRM systems
  (e.g., Channeltivity, Allbound, Impartner) is essential.
• Operational Agility:
  You are a self-starter who can prioritize multiple initiatives in a fast-paced environment without losing composure.
• Communication & Fluency:
  You possess
  exceptional command of professional English
  (written and verbal). You must be capable of mediating complex issues between internal teams and external partners with absolute clarity and diplomacy.
• Education:
  Bachelor's degree preferred.
• Availability:
  Capable of occasional travel for partner events, enablement, or internal planning sessions.
• Industry Context:
  Experience in Cybersecurity, GRC, or multi-product SaaS environments is a strong plus.

About The Engagement:

This is a full-time, long-term contract role. The successful candidate will be contracted with Lumen Partners and will work as a dedicated, fully-integrated member of the client's team.