Sr. HR Manager

Who we are:

At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a boutique customer contact center is simple: consistently deliver experiences that enhance the customer�s loyalty and help to grow the business. We foster an environment that encourages positivity, personal growth, team work, and opportunities for advancement. Visit to learn more.

Human Resources Business Partner:

We have an immediate need for an HR professional to join our growing team This role will assist in all areas of HR management and development.

Responsibilities:

Employee Relations/Labor Relations

• Facilitates employee discipline discussion with the Committee on Employee Discipline.

• Manages employee investigation and disciplinary actions, employee counselling, and other sensitive HR matters.

• Ensures faithful compliance with Philippine labor laws, stays updated on regulatory changes and managing HR risks effectively.

• Consistently oversee the entire employee separation process from receipt of notice of employee separation to completion of employee clearance, ensuring all steps are completed on time and within established procedures.

• Represent company in labor complaints in Department of Labor and Employment (DOLE) and National Labor Relations Committee. (NLRC)

• Ensures conduct of quarterly Employee Announcement and Updates Meeting.

• Provides human resource expertise in the areas of Employee Relations,

• Employee Development and Coaching in company policy

• Compensation and Benefits assist in inquiries

• Organizational Development analyzing and improving organizational effectiveness by developing and implementing strategies, processes, and programs to enhance culture, productivity, and employee engagement

Policies and Procedures Formulation

• Formulates and writes policies and procedures, as needed.

• Updates written policies and procedures to document changes in process, guidelines and governing regulations.

Strategic HR Partnership and Business Operations Partnership

• Partners with top management to effectively implement HR policies, procedures, and practices.

• Advocates the company�s vision, mission, and values in all meetings, discussions, and during organizational and people � related strategies and execution.

• Educates, coaches, and partners with department managers on performance management and employee development goals.

• Ensures utilization of HR analytics and other � related data to influence people � related issues.

Change Management & Transformation

• Lead change management strategies for organizational shifts, restructures, and transformation programs.

• Act as a trusted advisor during periods of ambiguity, helping leaders navigate change with clarity and empathy.

Learning and Development

• Collaborates with the Learning and Development Department to work on value added programs in the areas of training, development, career management, and job performance.

• Drives and delivers operational support to achieve on-time completion and implementation of identified training programs.

• Monitors timely closure of New Employee Immersion Program

Requirements and Characteristics:

• 5 to 8 yrs experience as a Sr. Manager HRBP managing Employee and Labor Relations

• Comprehensive knowledge of Philippine Labor Law

• Thorough working knowledge of HR best practices, payroll processing experience a plus

• Proficient computer skills to include Google Suite and preferably Microsoft Word, Power Point, and Excel

• Strong organizational skills and attention to detail

• Ability to function independently in a fast-paced environment

• Ability to interface effectively with a diverse, remote workforce

• Professional and customer-oriented demeanor

Education and/or Experience:

• Well rounded HR professional

• HR certification preferred

• Excellent communication skills

Availability:

• Full Time - 40 hrs/week

• Monday-Friday - business hours

• Applicants must have strong internet connection to support systems