Customer Success Manager

4 hours ago

Manila, National Capital Region, Philippines Curran Daly + Associates Full time ₱600,000 - ₱800,000 per year

We're looking for a
Customer Success Manager
to lead a high-performing customer service team for one of our eCommerce clients. If you're passionate about people, operations, and delivering an excellent customer experience, this role might be for you.

What you'll do:

  • Lead and mentor Team Leaders and Customer Service Representatives
  • Drive performance across CSAT, AHT, FCR, and service levels
  • Analyze quality trends, coach teams, and reduce defects
  • Create and roll out training programs that actually stick
  • Strengthen relationships with client stakeholders through regular touchpoints
  • Support workforce planning, attendance, and engagement initiatives
  • Ensure billing, timesheets, and reporting are accurate and on time
  • Partner with HR on performance reviews and employee development

What success looks like:

  • Strong team performance and excellent customer satisfaction
  • High audit quality and reduced repeat issues
  • Engaged, well-supported teams with low attrition
  • Smooth collaboration with client partners
  • Reliable, accurate operational compliance

Who we're looking for:

  • Experience leading customer service teams, ideally in a contact center
  • Strong background in performance coaching and quality management
  • Comfortable managing client relationships
  • Skilled in training, people development, and operational planning
  • Someone who leads with empathy, clarity, and accountability

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GoAhead Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing...

  • Manager of Customer Success

    4 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱3,000,000 - ₱6,000,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Manager

    5 hours ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionPlease note this role will be based in Manila, PhilippinesThe Customer Success Manager (CSM) within the Signature Success team acts as the primary technical point of contact for Salesforce's largest and most important customers. The focus is on proactively ensuring customer success by understanding their business goals, technical environment, and...

  • Customer Success Manager

    4 hours ago

    Manila, National Capital Region, Philippines emnify Full time ₱1,200,000 - ₱2,400,000 per year

    Your Role Do you want to become an expert in IoT and emnify's solutions? Are you a customer-centric person who likes challenges and is passionate about new technologies? Join our ambitious Customer Success Management team This Customer Success Manager role is ideal for someone who excels in scalable customer engagement, providing guidance on product...

  • Customer Success Manager

    5 hours ago

    Manila, National Capital Region, Philippines Smartly Full time $60,000 - $120,000 per year

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our...

  • Customer Success Manager

    4 hours ago

    Manila, National Capital Region, Philippines Smartly Limited Full time $60,000 - $120,000 per year

    Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our...

  • Customer Success Manager

    4 hours ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱450,000 - ₱750,000 per year

    At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service to our users.Grow With UsWe are looking for a...

  • Customer Success Manager

    4 hours ago

    Manila, National Capital Region, Philippines ShiftCare Full time ₱1,120,000 - ₱2,000,000 per year

    At ShiftCare, our Customer Success Managers play a pivotal role in optimising workflows, analysing customer support trends, and ensuring the continuous improvement of our customer experience. This position requires a strategic thinker with a passion for driving efficiency and delivering exceptional service to our users.Grow With UsWe are looking for a...

  • Customer Success Manager

    4 hours ago

    Manila, National Capital Region, Philippines Yngen Datacom Corp. Full time ₱8,000 - ₱15,000 per year

    Be the Voice of Our Customers. Drive Their Success.As a Customer Success Manager, you'll guide clients through onboarding, training, and best practices to help them get the most from our software. You'll build strong relationships, solve challenges, and ensure they feel supported every step of the way.If you're passionate about helping businesses grow and...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WeLevel Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWeLevel deconstructed the customer acquisition process and built automated systems to help businesses acquire customers more cost-effectively. Our solutions specialize in modernizing customer acquisition processes, regardless of your business's stage of growth.Role DescriptionThis is a full-time remote role for a Customer Success Manager....