Service Fulfillment Manager

1 hour ago

F The Globe Tower Cebu, Philippines Globe Group Full time ₱1,200,000 - ₱2,400,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperatives

DUTIES AND RESPONSIBILITIES:

  • Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategies

  • Provides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritization

  • Drives build nominations vis-à-vis approved business principles

  • Secures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timing

  • Engages in field work and validates demand data using on-ground indicators

  • Validates and seeks to resolve CX findings using planning lens 

  • Creatively approach planning process to serve the right demand w/ the right solution, right timing, and right cost

KPIs:

  • Business OKRs per Territory

  • CX/NPS Targets per Territory

  • Growth Objectives

  • Demand Objectives

  • Validation Objectives

  • Benefits Realization Metrics

  • Collab Scores

TOP 3-5 DELIVERABLES:

  • Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offs

  • Business casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serve

  • Opportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirement

  • Vetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertise

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • HR Service Delivery Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with...

  • Tier 1 Service Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Tier 1 Service Manager acts as point of contact (POC) for customers on after sales operational mattersDUTIES AND RESPONSIBILITIESAct as...

  • Service Delivery

    2 hours ago

    F The Globe Tower, Philippines Globe Group Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Digital Operations Supervisor oversees the daily operations of Globe's digital platforms, ensuring incidents are resolved promptly,...

  • relationship manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Group Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Platinum Relationship Manager (PRM) delivers personalized, high-touch service to high-value clients, managing their Globe mobile,...

  • Customer Relations Manager

    2 hours ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Customer Relations Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction,...

  • Episode Experience Manager

    30 minutes ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱6,000,000 - ₱8,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across...

  • Core Data Portfolio Manager

    1 week ago

    F The Globe Tower, Philippines Globe Group Full time ₱120,000 - ₱180,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Portfolio Manager provides strategic leadership for a designated sub-portfolio. Through in-depth market analysis, trend identification,...

  • Customer Problem Manager

    2 weeks ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description - Manage the lifecycle of all problems to prevent incidents, and to minimize the impact of incidents that cannot be prevented- Drive...

  • Shared Services

    2 weeks ago

    F The Globe Tower Cebu, Philippines Globe Telecom Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Coordinate, negotiate, and manage moderately complex proposals and contracts under minimal supervision. You will also be required to...

  • Postpaid SIM-Only Portfolio Manager

    1 hour ago

    F The Globe Tower, Philippines Globe Telecom Full time ₱4,000,000 - ₱8,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Own and execute the SIM-only portfolio strategy to position Globe as the leading choice for Postpaid plans. Manage the full lifecycle of...