Customer Problem Manager

2 weeks ago

F The Globe Tower, Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description - Manage the lifecycle of all problems to prevent incidents, and to minimize the impact of incidents that cannot be prevented
- Drive problem management to ensure that future incidents are prevented as much as possible, including the identification of root causes for incident

DUTIES AND RESPONSIBILITIES:

  • Problem identification

  • Problem fix orchestration (i.e interim and permanent solutions) Identify RCA and prevent incident recurrence

  • Post Mortem Review following Major incidents

  • Service Improvement plan for PRs

REQUIREMENTS:

  • Advanced knowledge of process standards such as ITIL, CMMI, etc. preferred. 3-5 years of experience in governance, business planning, risk management and audit areas. Telecom or IT Organization experience preferred.

  • Track record to drive business results – identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results

  • Bachelor's degree in business administration, engineering management or accounting. PMP, or Six Sigma certificate desired.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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