Nurse Credentialing Coordinator

Float Health is building the marketplace for specialty pharmacy. Our mission is to make healthcare safer, easier, and more efficient by moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. The model is unique in that all stakeholders benefit - patients get more convenient care, nurses get access to flexible work for better pay on their days off, pharmacies fill more prescriptions, impacted hospitals reduce admission for loss-leading low reimbursement patients, and payors enjoy 12x reduced costs when care is delivered at home.

Our patients are largely chronic, requiring regular treatments to sustain their quality of life. Nurses are burnt out with hectic hospital shifts and love that our platform allows them the flexibility and autonomy to create their own schedules. Providers want reliability, quality, and minimal effort to find nurses for their prescriptions.

Float is a fast-growing startup. We've successfully facilitated over 70,000 patient visits and are now scaling our platform, team, and operations to serve more geographies and patients.

The Nurse Credentialing Coordinator will support the Onboarding and Credentialing Team in maintaining and enforcing regulatory and contractual compliance standards for Float Health. This position ensures that all documentation, certifications, and policies are up-to-date and aligns with legal, industry, and partner pharmacy requirements.

You'll work closely with different stakeholders, including but not limited to the members of the Onboarding and Credentialing Team, other internal teams, independent nurse contractors, and external partners to streamline processes and maintain a high standard of compliance across all operations.

You're a strong culture fit for this role if you are someone who demonstrates a bias toward thoughtful action, designs and builds with the bigger system in mind, and can self-direct while knowing when to ask for help and make decisions. You're humble, adaptable, and comfortable rolling up your sleeves to take on all kinds of work in support of our ever-evolving start-up life.

This is a full-time (40 hrs/week), fully remote role. Float operates on PST, and the work schedule for this position is Monday to Friday, 6am–2pm PST.

Credentialing

• Oversee the monthly compliance cycle, including critical tasks at the start and end of each month.
• Monitor and ensure timely communication and updates for document and certification expirations, including BLS/CPR, nursing licenses, liability insurance, independent contractor agreements, etc.
• Build and maintain the monthly compliance tracker to monitor and report on key metrics.
• Facilitate nurse onboarding to LMS, ensuring completion of compliance education modules.
• Track and manage certifications associated with compliance modules.
• Utilize the LMS system to assign, track, and record completion of continuing education modules.
• Conduct first-visit compliance verification to ensure nurses meet all necessary requirements before their assignments.
• Perform regular Office of Inspector General (OIG) checks to verify nurse eligibility and compliance.
• Support credentialing audits and updates for pharmacy partners on an as needed basis.

Nurse Vetting and Profile Management

• Ensure adherence to multiple unique pharmacy vetting requirements to ensure nurses are completing necessary previsit education or documentation.
• Initiate vetting coordination with pharmacy partners, nurse educators and field nurses as needed.
• Coordinate the preparation and submission of pharmacy pre-visit evaluation forms.
• Update and maintain accurate nurse profiles and statuses in the internal database.
• Audit and update nurse profiles in LMS to maintain congruence with nurse profiles in the internal database.
• Collaborate with Onboarding and Credentialing Lead to plan for and execute Annual Review updates for nurse pool each year.

Communication and Support

• Respond promptly and professionally to incoming text messages, phone calls, and emails, addressing credentialing-related inquiries.
• Collaborate with team members and stakeholders to ensure smooth compliance operations.
• Contribute to overall team efficiency by taking on additional administrative needs as they arise.

Process Optimization

• Identify inefficiencies in existing workflows and recommend improvements to enhance accuracy and efficiency.
• Leverage technology and data-driven approaches to streamline processes and reduce manual effort.
• Continuously test, iterate, and refine workflows to align with organizational goals and industry best practices.
  
  

• Exceptional Customer Service: You have a knack for absorbing complex information and explaining it clearly, all while maintaining professionalism, empathy, and effectiveness when communicating with internal team members, nurses, and pharmacy partners.
• Keen Eye for Detail: Your laser focus ensures schedules, documents, and sensitive information are handled with precision and accuracy. Nothing slips through the cracks when you're on the job.
• Big Picture Vision: You balance your focus on the details with the ability to zoom out and see the forest for the trees and see how your work fits in the grand scheme of things, not merely focusing on the now but also keeping scalability in mind and planning ahead for the future.
• Tech Savvy: You are proficient in platforms like gSuite, Slack, and databases, you're also excited to look for new tools and dive into technology to streamline processes.
• Timeliness: You understand that compliance is time-sensitive, and you're always prompt and reliable.
• Effective Communication: Clear and effective communication is second nature to you, whether written or verbal.

• Healthcare experience: Background in the healthcare industry, particularly in compliance or staffing roles.
• Startup experience: Familiarity with the fast-paced, dynamic nature of startup environments.
• Remote Work Experience: Ability to thrive in a remote-first work setting with effective communication and collaboration. Highly motivated toward progress and process improvement.

• Base compensation of $8 per hour for non-U.S. based hire
• Fully Remote
• Unlimited PTO with minimum days
• $500 Annual Learning Stipend

We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.

At Float, we #WorkfortheSuperNurse. We believe that making our best nurses the heroes will attract the best talent, and in turn deliver the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk