Support Automation and Deployment Engineer

Job Title:

Support Automation and Deployment Engineer

In this job you will:

Purpose of the role:

The Support Automation and Deployment Engineer role is to dedicate the attention of a full time engineer to an ever-growing list of deployments, each with their own specifics. The role is also required to work end to end for any Project setup that include AWS infrastructure setup, networking, setup Deployment pipelines and implement monitoring solutions. This role is not a typical devops role, and requires a particular mindset, attitude and background skills. In particular it will require persisting through the sizeable learning curves, and being willing to rapidly adapt to new technologies.  The role is expected to be interactive with the rest of the Support Automation team and manage the all the asks within the team. The role also requires to be on call for any high priority operational issues

Job Scope:

Project Planning

• Participate in the processes of strategic project-planning meetings
• Providing guidance and expertise on system options, risk, impact and costs vs. benefits
• Create and share operational requirements and development forecasts to allow for timely and accurate planning of projects

Development

• Responsible for maintaining and supporting IT solutions
• Install and configure solutions, implement reusable components, translate technical requirements, assist with all stages of test data, develop interface stubs and simulators and perform script maintenance and updates

Deployment

• Build automated deployment procedures through the use of configuration management technology
• Deploy new modules and upgrades and complete fixes within the production environment
• Create modules ready for production, which entails moving them according to specific procedures and documenting knowledge transfer

Maintenance and Troubleshooting

• Routine application maintenance tasks are an ongoing responsibility
• Create requirements and procedures for implementing routine maintenance
• Troubleshooting existing information systems for errors and resolving those errors

Infrastructure setup and Maintenance:

• Design and implement infrastructure on AWS for new projects.
• Assist in the maintenance and troubleshooting during high severity incidents on these environments.
• Be available as an escalation point according to a standby roster in order to maintain customer operations.

About the ideal candidate:

• Tertiary qualifications (or equivalent) in a relevant discipline from College or University.
• Industry experience essential, Amadeus knowledge preferred.
• Proficient in scripting languages such as PowerShell and Python
• Knowledgeable in cloud technologies such as AWS, etc
• 3 to 5 years experience in DevOps / Cloud Development/Automation Deployment
• Experience with CI/CD pipeline, Using Cloudformation/Terraform for infrastructure as code.
• Coding in different languages for the purpose of IT Robotics / Automation.
• Track record of providing excellent operational support to end-users for a minimum of 2 years.
• Good to have any certifications in ITIL / AWS
• Ability to manage change within the support organisation.
• Ability to relate to, and communicate with, people and processes on all levels
• Excellent communication skills. Ability to act with minimal supervision, actively supervising and motivating staff
• General understanding of full stack devops, analytics and testing
• Experience collaborating with software development teams using version control systems and agile methodologies.
• Experience using data management and data analytics platforms
• Skilled and experienced at managing high tech hardware / software systems.
• Experience in software development life cycles
• Experience designing for scale e.g. using Docker etc, recommended
• Awareness of emerging trends and developments in relevant technologies
• Sound time and resource management skills
• Excellent analysis and problem-solving skills.
• Ability to work as part of a multi-disciplinary team
• Amenable to work on a hybrid work setup in BGC Taguig