Financial Tech Customer Service Representative

2 days ago

Cebu City, Central Visayas, Philippines Valeros Velasco Tabernilla Proverify INC. Full time ₱250,000 - ₱500,000 per year

About the role

Join our dynamic team at Valeros Velasco Tabernilla Proverify INC. as a full-time Financial Tech Customer Service Representative. Based in the vibrant city of Cebu City, Cebu, you will play a crucial role in providing exceptional customer support for our innovative financial technology products and services.

What you'll be doing

  • Responding to customer inquiries and resolving issues via phone, email, and chat channels
  • Assisting customers with the use of our financial technology platforms and applications
  • Providing accurate information and guidance on our products, services, and policies
  • Escalating complex cases to the appropriate team for further assistance
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to improve customer experience and providing feedback to the team
  • Participating in training and development programs to enhance your skills and knowledge

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the financial services or technology industry
  • Strong communication and interpersonal skills, with the ability to provide empathetic and professional customer support
  • Excellent problem-solving and critical thinking skills to effectively address customer queries and concerns
  • Proficient in using computer systems, software, and relevant financial technology applications
  • Adaptable and willing to learn new skills to keep up with the evolving financial technology landscape
  • A positive, customer-centric attitude and a passion for delivering outstanding service

What we offer

At Valeros Velasco Tabernilla Proverify INC., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the benefits you can expect include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career advancement and professional development
  • Collaborative and inclusive work environment
  • Work-life balance initiatives, such as flexible scheduling and remote work options

About us

Valeros Velasco Tabernilla Proverify INC. is a leading provider of innovative financial technology solutions. Our mission is to empower individuals and businesses by making financial services more accessible, efficient, and secure. With a strong focus on customer satisfaction, we are committed to delivering cutting-edge products and exceptional support to our clients.

If you're ready to be part of our dynamic team and contribute to the growth of our company, apply now.

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