Production Support Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

WHAT THE ROLE OFFERS

• Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity
• Expertise within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.
• Troubleshooting applications in Unix/linux environment.
• Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs. This includes prioritization of EDI Critical document types for document error notification within the required service level agreement
• Provide coordination and facilitation of production map break/fix changes that come into the support team.
• Coordinate and communicate with customers about any process issues that may cause an interruption in service delivery

WHAT YOU NEED TO SUCCEED

• With a minimum of 2 years of Technical Support experience/background with very good

problem-solving, analytical, and organizational skills

• technical solutions to customers who may or maybe not be EDI savvy
• EDI (Electronic Data Interchange) knowledge preferred
• Unix experience/background is required, basic knowledge, navigation, basic scripting.
• Must be flexible to work onsite during the specified corporate/RTO days, do shift rotation (including weekend), Philippine holidays, and on-call (when necessary)

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.