Training Specialist

4 days ago

Philippines Chubb Insurance Full time $200,000 - $600,000 per year

This role is responsible of handling all training matters connected to their assigned tower. Responsibility also includes managing their Tower stakeholder and other L&D related task assigned to them.

  • Deliver training to both new and existing employee
  • Facilitate induction sessions with new employees through coordination with required participants in the organization and third-party vendors.
  • Work with operations in developing learning materials to be used during process training.
  • Observe and evaluate training sessions of SMEs using the prescribed training evaluation form.

  • Provide feedback and guidance to SMEs on training facilitation, presentation, and class management.

  • Develop learning materials for process training and ad-hoc initiatives to address performance gaps

  • Develop learning objectives that are tied to the goals and objectives of operations.

  • Develop learning materials based on the adult learning principles, audience demographics, and other learning needs.

  • Conduct Training Needs Analyses to diagnose the cause of performance issues

  • Organize FGDs, develop surveys, and other means to collect data and report back the findings to operations.

  • Work with operations in developing customized solutions to address competency gaps that contribute to unsatisfactory performance.

  • Evaluate success of Learning Program

  • Develop and administer learning surveys pre and post-training (30,60,90)

  • Track and maintain data for future learning intelligence

  • Review and Redesign of Training Curriculum

  • Yearly and on-demand review of training curricula to ensure relevance of content to the most immediate needs of operations.

  • Provide floor support and guidance to SMEs during live certification

  • Partner with SMEs during live certification in providing floor support.

  • Participate during pre and post shift huddles to identify learning opportunities/gaps.

  • Identify and develop non-formal (social/experiential) learning initiatives that result to performance improvement/employee development

  • Leverage technology in developing avenues for social and experiential learning

  • Collaborate with operations partners, regional counterparts, and external practitioners to be on top of the latest trends in learning and apply what is available and relevant in the organization.

  • Conduct Train-the Trainer sessions for SMEs

  • Deliver training to SMEs on Training Facilitation, Presentation, and Classroom Management.

  • Excellent verbal and written communication skills

  • At least 4-5 years of relevant experience in process and soft skills training
  • Adept with the application of adult learning principles in addressing learning opportunities
  • Able to work independently across a broad range of activities
  • Experience in the insurance or financial industry is highly preferred
  • Has experience in coaching for performance and training needs analysis
  • Highly adaptable and can thrive in a fast-paced environment
  • Creative and analytical with the ability to learn and train multiple processes
  • A can-do attitude to respond to changing business needs in a fast-paced environment
  • A solid sense of accountability and results orientation with the ability to thrive in challenging situations
  • Able to work well in a team or independently with minimal supervision

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