Account Recovery Manager

1 day ago

Philippines Globe Telecom, Inc. Full time $50,000 - $100,000 per year
Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Account Recovery Manager focuses on reducing the Outstanding Balance (OB) curing process for Mid-journey and Trailblazer accounts, prioritizing high-revenue potential accounts. The objective is to proactively address and resolve high OB challenges, reduce delinquency (DQ) rates, and enable the successful completion of sales opportunities

DUTIES AND RESPONSIBILITIES:

1. Project Manager

Role: Oversees the entire project lifecycle.
Responsibilities:
Develop and manage the project plan, timeline, and deliverables.
Coordinate communication among stakeholders.
Monitor progress and ensure adherence to goals.
Address risks and roadblocks proactively.
Facilitate regular status updates and reporting.

2. Data Analyst

Role: Provides insights and analysis for high-revenue OB accounts.
Responsibilities:
Identify high-potential accounts through data segmentation.
Track OB trends, delinquency rates, and curing success metrics.
Generate actionable insights to prioritize accounts.
Create dashboards and reports for decision-making.

3. Account Management Team

Role: Manages customer engagement for curing outstanding balances.
Responsibilities:
Contact customers with high OB to understand challenges and propose solutions.
Negotiate payment plans or offer incentives to reduce balances.
Document customer interactions and feedback.
Collaborate with sales teams to align curing efforts with sales opportunities.

4. Collections/ Finance Management

Role: Ensures financial accuracy and supports curing initiatives.
Responsibilities:
Validate outstanding balances and confirm high-priority accounts.
Assess the financial impact of delinquency and curing activities.
Provide recommendations for optimizing payment structures or terms.

5. Sales Management/ Revenue Lifecycle

Role: Supports the completion of sales opportunities linked to OB accounts.
Responsibilities:
Work with account managers to align curing efforts with sales goals.
Identify opportunities to cross-sell or upsell during curing engagements.
Monitor how curing activities translate into completed sales opportunities.

6. Customer Experience Management

Role: Addresses customer inquiries and ensures satisfaction.
Responsibilities:
Provide accurate information about OB accounts and curing processes.
Resolve disputes or clarify customer concerns about balances.
Offer guidance on payment methods and available support.

7. Quality Assurance Team

Role: Ensures curing efforts align with project goals and standards.
Responsibilities:
Audit the curing process for consistency and compliance.
Identify areas for process improvement and recommend changes.
Monitor success rates and validate outcomes against targets.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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