Account Manager

About Penbrothers 

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a creator-platform built specifically for developer-tools companies. It empowers coder-first marketing teams to engage, educate and influence technical audiences through influencer programs, launch initiatives, content partnerships and creator networks.

The platform moves beyond traditional marketing by enabling full-funnel creator-led growth: from discovery and onboarding of creators to managing campaigns, content review, analytics and payouts — all in one place. Trusted by both startups and global enterprises, the client supports technical brands in scaling creator partnerships, automating outreach, and building authentic voice within developer communities.

About the Role

We're looking for a Account Manager (Influencer / Creator Campaigns) to own the end-to-end execution and optimization of our client campaigns. You will join our Operations team, reporting directly to the Head of Operations, and manage one direct report.

As the Campaign Operations Manager, you will be the central hub of our campaign operations, taking a hands-on role in the end-to-end execution and strategic delivery of existing and future productized services. You'll own the entire campaign lifecycle, from proactive client communication and empathetic negotiation with technical creators, to mastering our current processes and designing the next generation of automated systems and tools.

Work hours: 6:00 AM - 3:00 PM CET (1:00 PM - 10:00 PM PHT)

Work set-up: Remote

What you'll do

• End-to-End Campaign Delivery and Customer Success - Own and execute the operational execution and success of short-term campaigns and long-term programs, meeting or exceeding expectations on SLAs, KPIs, internal goals, and compliance

• Process Automation & Operational Design - Quickly become an expert in existing campaign processes, identify current bottlenecks, and develop immediate, measurable operational improvements. This role will eventually build, implement, and execute scalable, automated workflows and internal tools for future productized services

• Team Leadership - Mentoring and guiding your direct report to ensure high-quality, on-time client service

• Own and execute the entire campaign lifecycle for B2B clients, ensuring deliverables meet diverse success metrics and service level agreements (SLAs)

• Be the operational point of contact for clients and creators, proactively anticipating their needs and bridging the gap between strategy and execution

• Quickly master our existing campaign processes, identify key bottlenecks, and execute immediate, measurable operational improvements

• Build, implement, and execute scalable internal workflows and tools using no-code/low-code solutions to automate high-volume or high-manpower tasks

• Lead the initiative to develop the processes and systems for future product and service offerings in collaboration with the Head of Operations and Product

• Manage, coach, and support your direct report to maintain a high bar for operational execution and client service

• Make all non-cross-functional decisions related to campaign management and operations, owning your domain completely

What You Bring

• Have 5+ years of experience in Campaign Management, Account Management, or Customer Success, ideally within a B2B SaaS, tech, or agency setting focused on technical audiences.

• Have experience managing at least one direct report or leading a functional project team, for at least 2 years.

• Thrive on building, implementing, and optimizing processes, with a demonstrated ability to execute real-world solutions using no-code/low-code tools.

• Possess exceptional negotiation and communication skills that show empathy while driving for a win-win result.

• Have a documented history of taking initiative and proactively anticipating stakeholder needs.

• Thrive in small teams where ownership is high and ambiguity is real.

• Can work in English, remote, async-first, with quick feedback loops.

• Open to learning new technologies and tools.

• Preferred qualifications:

  • Experience managing influencer / creator campaigns is a huge plus but not a requirement

  • Experience contributing to documentation or building out an internal knowledge base

  • Financial experience managing campaign P&L, payment reconciliation, and budget burn rates

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.