Product Operations Analyst

20 hours ago

Manila, National Capital Region, Philippines Viber Full time $80,000 - $120,000 per year

We are seeking a highly analytical and detail-oriented Product Operations Analyst to optimize the performance and efficiency of our products within the Philippine market. You will play a crucial role in bridging the gap between product development and daily operations, ensuring our products run smoothly, users have a seamless experience, and insights are effectively translated into actionable improvements. This role requires a strong understanding of product lifecycle management, user behavior, and operational processes, with a particular focus on mobile applications.

Product Performance Monitoring & Optimization:

  • Monitor key product performance metrics (e.g., usage, conversion, retention, error rates) and identify trends or anomalies specific to the Philippine user base.
  • Collaborate with product, engineering, and customer support teams to identify, troubleshoot, and resolve operational issues impacting product performance or user experience.
  • Develop and implement operational processes and tools to improve product efficiency and reliability.

User Feedback & Usability:

  • Conduct and coordinate mobile app usability testing and panel testing with Filipino users to gather direct feedback and identify friction points within the product.
  • Analyze user feedback channels (e.g., support tickets, app store reviews, social media) to identify common pain points, feature requests, and operational challenges.
  • Translate user insights and operational data into clear, actionable recommendations for product improvements and new feature development.

Data Analysis & Reporting:

  • Develop and maintain dashboards and reports to track product operational health, user engagement, and market trends.
  • Provide regular reports and insights to product managers and stakeholders on product performance, operational bottlenecks, and user experience.
  • Utilize data to support product decisions and validate the impact of operational changes.

Cross-Functional Collaboration:

  • Act as a key liaison between product development, engineering, marketing, sales, and customer support teams to ensure smooth product launches and ongoing operations.
  • Support product managers in defining requirements and ensuring operational readiness for new features or products.
  • Contribute to the continuous improvement of product operations processes and best practices.

Market & Competitor Monitoring:

  • Assist in monitoring key market trends and competitor activities relevant to product operations and user experience in the Philippines.

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