Admin & Customer Service Representative | Cebu | Up to PHP30K

Build a Fulfilling Career in Real Estate Services

Find purpose in helping others while enjoying the balance you deserve. Step into a role that values your time both inside and outside of work. As part of the real estate services industry, you'll grow your skills on a global scale while enjoying the stability of a career that supports balance, growth, and personal priorities.

Job Description

As an Admin and Customer Service Representative, you will handle client and vendor communications, manage documentation, and oversee key administrative processes to keep property management operations seamless. Your role will be integral in ensuring efficiency and top-notch service delivery.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Onsite, Cebu City

Salary: PHP 25,000 to PHP 30,000

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Must be able to work night shift; flexibility with respect to work schedule
• Minimum 2 years as a customer service representative
• Extremely high degree of comfort and fluency in English-this is essential for the role
• High comfort level with technology, especially web-based software like Google Suite
• Comfortable keeping an open dialogue with the entire team and relaying any questions/concerns
• Excellent organizational skills
• Ability to multitask
• Detail-oriented and able to work independently

Your Daily Tasks

• Respond to emails and phone calls from vendors, board members, and owners
• Answer and update tickets in Zendesk/Vantaca in a timely manner
• Update billing information of new businesses
• Set up payments using association bank accounts
• Address coworkers' administrative queries
• Prepare property spreadsheets and keep online records
• Data entry
• Track and import documents in Buildium, Propertyware, and Google Drive
• Prepare documents for signing in Docusign
• Provide customer service as first point of contact

About the Client

Shaping Communities, Supporting People

Our client is a trusted leader in the real estate services industry, specializing in property management and customer solutions that keep communities thriving. With a commitment to efficiency and high-quality service, they leverage innovative tools and industry expertise to deliver seamless experiences for both clients and vendors.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra