Technical Support/ Service Desk Representative

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Process Associate, Technical Support

In this role, agents are advised to Assist customers with template completion, Document submission and requests for Contract Management, Vendor Set up, Purchase Orders, Goods Receipts and Reports.

Responsibilities

• Purchasing Factory Agent will communicate with customers (Internal Clients), Vendors and Genpact teams via phone, chat and email, utilizing various tools and applications including, SAP, DocuSign, KOBuy, SharePoint platforms and others.
• Assist customers with template completion, Document submission and requests for Contract Management, Vendor Set up, Purchase Orders, Goods Receipts and Reports.
• Respond timely to customer inquiries, in accordance with agreed SLA's.
• Demonstrate conflict resolution, negotiation, and de-escalation skills.
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
• Review reports, logs to ensure any issues are logged, tickets are tracked and resolved in a timely manner.

Qualifications we seek in you

Minimum Qualifications / Skills

• High School / Senior High School graduates are accepted, College graduates are preferred.
• Ability to perform in a fast-paced and high-volume service center.
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules.

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.