SME – Distribution Operations Support

3 days ago

Philippines IHG Full time ₱80,000 - ₱120,000 per year
Description

Role Purpose

The Subject Matter Expert - Distribution Operations Support owns channel effectiveness reporting to ensure accurate textual and visual content, distributed third-party rates, and corporate rate availability/syncing to ensure continued success of IHG's owned and partnered ecommerce platforms such as Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and Online Booking Tools (OBTs).

Key Accountabilities

  • Own, develop, maintain and progress all ecommerce central reporting as part of distribution initiatives, and integrate with relevant channel reporting
  • Partner with various internal teams to ensure high quality reviews of third-party channels and efficient execution / data quality
  • Provide weekly/monthly reports to various elements of the Distribution team and other key stakeholders around the effectiveness of measures to improve commercial integrity 
  • Use Data analysis tools and techniques to evaluate performance metrics and drive continuous improvements
  • Provide real-time insights or thoughts as it relates to the reporting 
  • Establish & support key program meetings, update project timelines and trackers, and record key outcomes and deliverables 
  • Compose and type communications including key program updates if and when relevant
  • Present findings at monthly performance data reviews including highlighting changes in the ecommerce environment that are unearthed by the interns or other shopping teams
  • Provides support in project training or communication as required 
  • Provide administrative support to Line Manager as required
  • Support negotiations with OTAs and GDS at a higher level, dealing with contracts and agreements that cover multiple properties. Complete regular contract audits. Handle OTA billing. Approve new partners and sign off on certification for go live
  • Support and execute distribution strategies across an assigned portfolio that spans multiple regions and countries.
  • Own distribution partnership communications and Merlin updates
  • Schedule and track projects
  • Maintain relationships with key internal and external partners; coordinate efforts between departments

Key Skills & Experiences

  • Strong PC skills including proficiency in Office 365 – PowerPoint & Excel required.     
  • Effective oral and written communication skills for drafting program documents, communicating with stakeholders, or drafting internal communications.
  • Ability to handle multiple assignments and projects accurately and on time. 
  • Problem-solving, positive attitude and vigor; must be willing to pitch in on multiple projects. 
  • Strong attention to detail.
  • Highly proactive.
  • Data manipulation, compilation, and analysis skills

Qualifications

  • Bachelor Diploma or equivalent combination of education and work-related experience.

Experience

  • 3 or more years of relevant experience; ideally including prior reporting and data compilation or ecommerce experience.

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