Level 3 Remote Engineer

2 days ago

Cebu City, Central Visayas, Philippines PixelBuddy Solutions Full time

We Are Hiring

Job Title: Level 3 Remote Engineer – Managed Service Provider (MSP)

Rate: $12–$20/hour (DOE)

Schedule: Full-time (8:30 AM – 5:30 PM New Jersey Time)

Workdays: Monday, Tuesday, Wednesday, Friday, and Saturday (New Jersey Time)

Location: Remote (Open to full-time or 2 part-time hires)

Job Summary:

We're hiring a Level 3 Remote Engineer to join our MSP team. You'll handle high-level technical support, infrastructure optimization, and escalation management. This role is perfect for a highly skilled, independent tech expert who thrives in a fast-paced, remote environment.

Key Responsibilities:

Troubleshoot and resolve escalated Level 3 tickets (servers, networks, end-user systems)

Manage client infrastructure (Windows/Linux servers, Azure, AWS, VMware, Hyper-V)

Implement and monitor firewalls, patch management, backups, and security protocols

Design and troubleshoot LAN/WAN/VPN environments (routers, firewalls, switches)

Support cloud environments (Microsoft 365, Azure, AWS)

Lead/assist in client projects (network upgrades, deployments, migrations)

Guide Level 1 & 2 engineers and handle escalations

Communicate with clients clearly; document work in ticketing systems (ITGlue)

Set up disaster recovery and automation (PowerShell, Bash scripting)

Required Qualifications:

5+ years in a Level 3 or Senior Engineer role (MSP preferred)

Expert-level Windows Server and Linux admin skills

Experience with Microsoft 365, Azure, AWS, VMware, Hyper-V

Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)

Familiar with tools like Kaseya/N-Able, RMMs, and ITIL best practices

Strong security background and compliance experience (HIPAA, GDPR)

Scripting with PowerShell, Bash, or Python

Nice to Have:

Certifications (Azure, AWS, VMware, CompTIA, etc.)

Cybersecurity tools implementation experience

Knowledge of Ansible, Puppet, Chef (automation tools)

Experience with SonicWall, Ubiquiti, and HP servers

Soft Skills:

Clear communicator (tech and non-tech)

Strong analytical and problem-solving skills

Customer-focused and collaborative mindset

Self-starter with solid time and task management

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