Planner | Temporary WFH | Clark, Pampanga | Day Shift

Schedule. Strategize. Succeed.

Build smarter workflows in the business support industry with a global brand that values precision, planning, and people. Here's your chance to build a global career, gain international exposure, and optimize operations from where you are. Be part of a team that thrives on growth, impact, and pushing boundaries-while staying rooted at home.

Job Description:

As a Planner, you'll be responsible for coordinating technician schedules, managing subcontractors, and ensuring timely service delivery to clients. You'll optimize resources, maintain service quality, and contribute to process improvements through meticulous planning and proactive communication.

Job Overview:

Employment Type: Full-Time
Shift: Day Shift
Work Setup: Temporary WFH, SM Skyline Clark

Exciting Perks Await

• Competitive Salary Package
• Temporary WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Day shift schedule
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• A minimum of 2 years' experience in a similar role
• Efficient and productive in all circumstances
• Punctual and reliable
• Able to work with minimal supervision within set timeframes
• Capable of producing reports, invoices, and necessary documentation
• Polite and courteous phone manner
• Keen attention to detail
• Advanced Microsoft Office suite skills

Special Competencies Required:

• Strong time management and ability to meet deadlines
• Works well under pressure
• Effective communicator at all levels
• Strong organizational and documentation skills
• Problem-solving mindset with a positive attitude
• Multitasking ability
• Collaborative team player
• Self-motivated

Key Performance Indicators (KPIs):

• Timely and complete process and documentation compliance
• Adherence to safety, quality, and customer service standards
• Strong customer and stakeholder relationship-building skills
• Full compliance with relevant policies and procedures

Your Daily Tasks

• Schedule technicians' daily tasks to complete jobs as required by the customer.
• Plan and book PPM service/quoted works visits with the customer in advance.
• Manage the portal for customers issuing work orders.
• Raise purchase orders to subcontractors for regional preventative maintenance/reactive work.
• Create a list of jobs to be completed by subcontractors with job details.
• Forward work details to subcontractors and clarify any subcontractor inquiries.
• Follow up on subcontractor works that are aged more than 14 days.
• Build positive working relationships with technicians and subcontractors by working closely with them and finding solutions to their issues.
• Monitor work-in-progress reports and ensure that jobs overdue by more than one month are kept to a minimum.
• Highlight underperforming technicians/subcontractors.
• Optimize and manage technicians' workloads by assigning the required number of doors each day/week.
• Drive revenue by planning in the most efficient way possible, such as pooling jobs within a certain area and assigning them to one technician to limit travel time, etc.
• Promote good service margins by utilizing technicians as much as possible or reviewing PO values raised prior to subcontractor assignment.
• Other duties as required.

About the Client

Our client is a global leader in access solutions, offering cutting-edge products and services that improve safety, convenience, and efficiency across a wide range of industries. With innovation and collaboration at its core, the company delivers next-level support to customers around the world-driving operational success from behind the scenes.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra