Customer Care Assoc. I

2 days ago

Pasig, National Capital Region, Philippines RealPage, Inc. Full time

Overview
The
Customer Care Associate I
(CCA, I) receives inbound calls from RealPage client's residents requiring assistance with RealPage Insurance products. The CCA, I will quickly respond to the call, identify the needs of the client's resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution. The CCA, I provides excellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments, billing issues, website troubleshooting and some claims & coverage inquiries.

Responsibilities

  • Processes policyholder servicing transactions accurately and within a timely manner while following various regulatory and compliance rules from the Dept of Insurance as well as various external insurance carrier guidelines and internal policies and procedures.
  • Respond to inbound phone calls and assists renter's insurance policy holders with servicing transactions, such as processing payments, answering billing inquiries, website navigation, and some claims & coverage inquiries.
  • Understands aspects of internal billing system as it pertains to policy coverage.
  • Identifies and communicates transactions; evaluates and makes decisions regarding payment plans and alternative payment arrangements.
  • Manges and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
  • Utilizes online reference materials to provide confident, accurate, and efficient information.
  • Develops and maintains product, procedural and technical systems knowledge.
  • Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and internet.
  • Documents tasks and customer interactions as required.
  • Other duties as assigned.

Qualifications

  • Excellent customer service and verbal/written communication skills.
  • Strong computer skills in PCs and Internet computing.
  • Ability to type at least 30 words per minute and accurately capture detailed information.
  • Previous insurance experience preferred but not required.
  • Flexible with work hours to meet Contact Center hours of operation and workload needs as manager schedules (including availability to work overtime as required).
  • Excellent problem-solving skills required.
  • Exhibits professional demeanor, is accountable, accurate, customer friendly.
  • Computer literate, working knowledge of Microsoft programs including Outlook, Excel, and Word, and proprietary company systems.
  • Able to sit or stand for frequent periods in the same location with some opportunity to move about.
  • Minimum of 1 to 2 years experience in a call center or customer service role highly desired.

  • Customer Care Assoc. I

    2 days ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewThe Customer Care Associate I (CCA, I) receives inbound calls from RealPage client's residents requiring assistance with RealPage Insurance products. The CCA, I will quickly respond to the call, identify the needs of the client's resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution. The CCA, I...

  • Product Support Agent I

    1 week ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewThe Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier...

  • EHS&I Implementation Consultant

    4 days ago

    Pasig, National Capital Region, Philippines OutForce Full time

    JOB SUMMARYThe Environmental, Health, Safety, and Injury (EHS&I) Senior Implementation Consultant leads our customers through the onboarding journey of HSI Donesafe solutions from project initiation through to support. This role requires HSEI awareness (and ideally expertise), technical proficiency, and client engagement skills to facilitate successful...

  • Customer Service Representative I Open for all no experience I Earn up to 25k

    1 week ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time

    About the roleWe are seeking a motivated and customer-focused Customer Service Representative I to join our team. This full-time role is based in Bridgetowne, Pasig and offers the opportunity to earn up to 25,000 per month.What you'll be doingProviding exceptional customer service to our clients through various communication channels, including phone, email...

  • Customer Care Representative

    4 days ago

    Pasig, National Capital Region, Philippines Hive Health Full time

    Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet...

  • Clinical Nurse Assistant

    2 weeks ago

    Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱15,000 - ₱30,000 per year

    Job DescriptionTo assist the clinic nurse by providing a defined set of patient care activities and related services necessary in caring for the personal needs and comfort of the patientQualificationsPreferably with at least 3 months of patient care experience (Home-Based or Hospital).Must be a graduate of Bachelor of Science in Nursing & Certified Caregiver...

  • Customer Care Executive

    1 week ago

    Pasig, National Capital Region, Philippines G2 Travel Full time

    We are seeking candidates who are amenable to work in a shifting schedule (morning, afternoon, night shift) in our office in Ortigas, Pasig City (Metro Manila).The Company"People don't take trips – trips take people" …… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.We're G2...

  • Account Administrator I

    1 week ago

    Pasig, National Capital Region, Philippines RealPage, Inc. Full time

    OverviewThe Revenue Operations Account Administrator I (Account Set-up) serves as a critical resource in the Revenue Operations/Order Acceptance department in the research and analysis of complex items relating to account set-up in handling site set-up, activating products, and other related inquiries.ResponsibilitiesCreate client databases for new Property...

  • Customer Service Representative

    4 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time

    This position handles voice and non-voice activities in the Customer CareRole DescriptionHandles inbound and outbound calls from our Customer Care hotline which is known as voice communications.Handles inbound and outbound email and chats from our Service Update email and Viber Chat Bot which is collectively known as non-voice communications.Maintains...

  • Customer Service Associate

    2 days ago

    Pasig, National Capital Region, Philippines Power Mac Center Full time

    ACustomer Service Associatehandles voice and non-voice activities in the Customer Care.Role DescriptionHandles inbound and outbound calls from our Customer Care hotline which is known as voice communications.Handles inbound and outbound email and chats from our Service Update email and Viber Chat Bot which is collectively known as non-voice...