L2 Data Operation Support Engineer

2 days ago

Manila, National Capital Region, Philippines FPT Software Innovation Full time ₱104,000 - ₱130,878 per year

Job Summary:

We are seeking a proactive and detail-oriented
Data Operation Support Engineer (Level 2)
to join our AMS team. This role is responsible for monitoring, troubleshooting, and supporting data pipelines and analytics platforms built on
Google Cloud Platform (GCP), Informatica IICS,
and
Power BI
. The ideal candidate will ensure stability, performance, and reliability of data operations in a production environment, while collaborating with Level 1 support, development, platform teams, and business stakeholders.

Job Responsibilities:

  • Monitor and support data workflows and orchestration using
    Cloud Composer (Airflow)
    and
    DBT
    .
  • Investigate and resolve Incidents in
    BigQuery
    ,
    Dataflow
    ,
    Dataproc
    , and
    Pub/Sub
    pipelines.
  • Perform root cause analysis for failed jobs and data inconsistencies.
  • Manage and troubleshoot
    IICS
    ETL jobs, including job failures, performance bottlenecks, and data quality issues.
  • Support
    Power BI
    dashboards and datasets, including refresh failures, access issues, and performance tuning.
  • Maintain and enforce
    IAM
    policies for secure and compliant data access.
  • Collaborate with Level 1 support to escalate and resolve complex incidents.
  • Document standard operating procedures (SOPs), known issues, and resolution steps.
  • Participate in change management, release validation, and post-deployment support.
  • Ensure SLAs are met and contribute to continuous improvement of support processes

Job Qualifications

  • Must Have Skill(s):
    At least 3 years of experience with
    Google Cloud Platform.
  • Knowledgeable with GCP Services:
  • BigQuery
    : Query troubleshooting, job monitoring, partitioning basics.
  • DBT
    : Model execution monitoring, dependency resolution, test failures.
  • Cloud Composer (Airflow):
    DAG monitoring, log analysis, task retries.
  • Pub/Sub:
    Subscription monitoring, message flow validation.
  • Dataproc:
    Job status tracking, basic Spark/Hadoop job support.
  • Dataflow:
    Pipeline monitoring, error log interpretation.
  • Strong hands-on experience with the following:
  • IICS
    (Informatica Intelligent Cloud Services): Monitoring and managing mappings, schedules, and error handling or any equivalent experience.
  • IAM
    : Managing roles, permissions, and service accounts for data access or equivalent experience.
  • Power BI
    : Troubleshooting data refresh issues, managing gateways, user access, and basic DAX debugging.
  • Strong analytical and problem-solving skills.
  • Strong communication skills for coordination with cross-functional teams.
  • Ability to work on rotational shifts ideally in 24/7 support environment.

Good to Have Skill(s):

  • Familiarity with ITIL processes (incident, problem, change management).
  • Experience with ticketing systems (ServiceNow).
  • Ability to work in rotational shifts or on-call support.

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