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Cloud Ops Engineer

2 weeks ago


Philippines ConnectOS Full time ₱1,250,000 - ₱1,500,000 per year

DescriptionThis is a 1-year full-time contractual role.Salary: P125,000 to P150,000 (Monthly Package)Schedule: Monday – Friday (06:30 AM - 03:30 PM PHT)What are we looking for?Formal qualifications in cloud infrastructure or related field – in particular certifications in Azure, AWS (nice to have)Demonstrable experience working in an MSP to deliver outstanding service outcomes

Demonstrable experience working with automation first principles

Demonstrable knowledge of IT security frameworks ISO 27001, PCI, CISStrong understanding of SLAs and support models

Experience with support ticketing systems

Knowledge of cloud technologies, databases (MySQL, MSSQL), storage, backup technologies

Linux and Windows system administration and troubleshooting skills

Understanding of internet backbone technologies (DNS, TLS, TCP/IP, CDNs)Knowledge of CI/CD pipelines (GitHub, BitBucket, GitLab, Azure DevOps)Proficiency in scripting languages such as Powershell, Bash, PythonExperience with support and monitoring tools like Datadog and OpsgeniePerforming monthly maintenance tasks (patch management, backups, reporting)Knowledge of Windows Server 2016 and 2019 installation, configuration, migration

Firewall and intrusion prevention systems knowledge

Nice To HaveExperience in retail, financial, healthcare, or tourism markets

Experience with Zendesk ticketing system

Scripting for automation and API consumption

Experience with CloudflareSupporting Datadog Monitoring and AlertingCertificationsDatadog FundamentalsLog Management FundamentalsAPM and Distributed Tracing FundamentalsExperience with ConfluenceAdministering Zero-Trust networks

Understanding of SIEM technologies

What will you do?Technical SupportManage & monitor service desk tickets

Perform daily support tasks

Proactively monitor client cloud environments

Develop and implement security and reliability services

Assist senior engineers on complex projects

Support security risk mitigation

Document support tasks and environments

Client SupportProvide client updates

Maintain client data records

Manage client expectations and feedback

Escalate client satisfaction issuesOperationsFollow ticketing and time-keeping protocols

Research and improve system performance

Identify and troubleshoot application errors

Develop and maintain system documentation

Advise on infrastructure strategies

Join ConnectOS now ConnectOS is a Great

Place to Work and a top-rated employer. We provide offshore talent solutions worldwide, with over a decade of experience.

Founded by an Australian CEO, we help companies overcome resourcing challenges with innovative strategies. #ConnectOSCareers #JoinConnectOSEqual Employment StatementEmployment decisions are made without consideration of age, race, color, religion, gender, disability, sexual orientation, gender identity, genetic information, or marital status. We ensure confidentiality of data.

Seniority level

Entry level

Employment typeContractJob function

Engineering and Information TechnologyIndustriesEducation Management