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Brand Compliance

2 weeks ago

Pasig, National Capital Region, Philippines KMC Solutions Full time $40,000 - $60,000 per year

Join a Thriving Global Team and Advance Your Career as Brand Compliance Agent

Are you ready to take your career to the next level in a fast-paced, innovative, and globally connected environment? We are a leading software company specializing in Brand Compliance, offering cutting-edge solutions that empower businesses to maintain consistent and compliant brand messaging across their marketing campaigns. Our tools, including a Co-op Marketing platform and a Digital Asset Management system with advanced templating features, are transforming how businesses achieve marketing excellence.

We are seeking a Brand Compliance Agent to join our talented team in Manila. This is a unique opportunity for a detail-oriented professional passionate about customer success and compliance to play a critical role in ensuring client submissions meet the high standards of the US and Canadian markets.

If you're driven to help customers succeed, improve processes, and be part of a supportive and high-performing team, we want to hear from you. Take the next step in your career—apply now and join us in shaping the future of Brand Compliance

Job Responsibilities

  • Review and approve client submissions to ensure compliance with branding and marketing standards.
  • Maintain strong client relationships through effective communication and swift resolution of compliance issues.
  • Collaborate with teams across North America and the Philippines to deliver exceptional service and achieve shared goals.
  • Work night shifts from 9 PM to 6 AM Manila time to align with North American clients' schedules and observe US holidays for seamless collaboration.
  • Enforce our customers' programs to guarantee consistency and accuracy in evaluating advertising and marketing submissions.
  • Serve as subject matter experts on client-specific programs, adeptly applying relevant rules and guidelines during reviews.
  • Uphold all Standard Service Level agreements.
  • Assist in the rollout and support of customer-specific programs.
  • Continuously expand knowledge on our tailored customer programs, collaborating with and earning from team experts.
  • Possess strong teamwork skills, working effectively with the in-office team and the North American team to continuously collaborate and enhance processes.

To apply, you must be an expert on the following requirements:

  • Fluent in English with exceptional/first-class interpersonal and communication skills.
  • Detail-oriented with a strong commitment to upholding high standards of quality and compliance.
  • Passionate about customer success and skilled at fostering positive relationships.
  • Flexible and motivated to work hands-on in a night-shift role that requires close collaboration across teams.
  • This role is based in Pasig and offers an exciting opportunity for professionals who excel in a collaborative, fast-paced, and innovative setting.
  • The ability to spot patterns and understand regulations and how they pertain to visual and mathematical problems.