Service Advisor

4 days ago

Ayala Alabang, National Capital Region, Philippines Automotive Icon (Mercedes-Benz Alabang) Full time ₱900,000 - ₱1,200,000 per year

Summarry of Job Description

  • Sells and markets all Company services to meet set sales target.
  • Receives all types of service requests and performs initial vehicle diagnosis with the customer and prepares Repair orders. Ensures that work is well defined and accurate.
  • Prepares the Body Repair and Paint/General Repair estimates with the end goal of achieving revenues for the company.
  • Explains to customers the work to be done and obtains the customer's approval on initial requests and additional repairs to manage customer's expectations. Estimates repair time and costs including parts.
  • Ensures smooth turnover of the vehicle for release by explaining work performed, charges incurred, and recommendations.
  • Monitors work progress and ensure repair completion at the agreed time to make sure that commitments to customers are met in order to maintain customer satisfaction.
  • Updates customers on the status of vehicle repairs. Handles phone-in inquiries regarding service matters and conducts follow-up calls as part of customer follow through activities.

(2) Experience Required

  • Candidates must possess at least a Bachelor's/College Degree or equivalent.
  • 1-2 years experienced employees specializing in Customer Service or equivalent.
  • Has driver's license.

Job Type: Full-time

Work Location: In person

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