Customer Service Associate level 1

4 days ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱208,000 - ₱312,000 per year

PRINCIPAL RESPONSIBILITIES:

· Handle inbound and outbound calls according to defined quality, standards, policies

and procedures

· Deliver excellent customer service and ensure customer satisfaction in all calls

· Ensure accurate documentation of each call

· Attend to customer queries, concerns and complaints and provide first time call

resolution

· Escalate calls to proper parties following proper protocols

· Ensure compliance to all company policies and procedures

· Keep oneself updated, aware of, and compliant to all Company policies and

procedures which include Information Security Management Systems

· Keep all company information which includes customer information confidential and

secured

SKILLS REQUIRED:

· Customer service orientation

· Excellent English communication skills (verbal and written) with neutral accent

· Active listening skills

· Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

· Teamwork

· Reasonable analytical skills

· Situation handling skills

· Good motivational fit (job, organization, location)

· Willing to work on shifting schedules, grave yard shift, holidays or rest days as may

be required by business exigencies

CANDIDATE SPECIFICATIONS:

· At least Senior High School Graduate OR completed at least 2 years in college (with

no back subjects)

· With or without call center experience

· Experience in similar role may be required in specific programs with varying years of

experience.

· Good verbal communication skills.

Job Types: Full-time, Permanent

Pay: Up to Php26,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Active email:
  • Unemployed:

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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