Senior Associate

1 day ago

Quezon City, National Capital Region, Philippines WNS Careers - Philippines Full time ₱40,000 - ₱60,000 per year

If you've got Corporate Travel experience, drop by our Career Hub and apply today —

when you're hired, you'll bag a 40K* BONUS

Walk in at our Career Hub:

15th floor, Exxa Tower, Bridgetowne, Quezon City (near Opus Mall)

Monday to Friday | 10AM to 4PM

*Terms and Conditions apply

Job Description and Qualifications:

  • Must be amenable to work onsite in Eastwood/Bridgetowne Site.
  • Proficiency in one or more GDS systems (Worldspan, Sabre, Galileo, Amadeus, and Apollo)
  • Thorough understanding of International/US Domestic Ticketing, Exchange, Refunds, Hotel, and Car booking
  • Ability to interpret Fare calculation lines on GDS ticket images
  • Capability to perform Manual fare calculations for Partial Exchange and Partial Refund scenarios
  • Strong verbal and written communication skills, with comprehension of US and UK accents
  • Capacity to provide optimal solutions to travelers during after-hours or emergency situations
  • Excellent interpersonal and communication skills, fostering effective collaboration with internal and external stakeholders
  • Approachable, cooperative, and a team player, able to garner trust and support from team members and peers
  • Proficient in Customer Service Skills for managing corporate travelers
  • At least 1-2 years' experience/knowledge in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo)
  • Customer service background of at least 2 years, preferably in a travel account
  • Strong experience in working with the US market and handling corporate clients is preferred

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