Operations Director

7 days ago

Santa Rosa City A, Philippines Afni PH Full time ₱1,200,000 - ₱2,400,000 per year

Position Purpose:

Serves customers by planning and implementing call center strategies and operations; improving systems and processes; managing staff.

Essential Functions and Responsibilities:

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

requirementDescription

Minimum Job Requirements (Education, Experience, Skills):

  • Candidate must have completed at least 2 years in college, any field.
  • At least 2 to 3 years of Director experience in the BPO Industry or;
  • Applicants must be willing to work onsite
  • Experience handling multiple Telco programs is preferred.

  • Director of Operations

    3 weeks ago

    Cebu City, Philippines HawodTech Solutions Full time

    Job Title: Director of Operations and Support Job Level: Mid-Senior Reports to: VP of PH Operations Work Schedule: US PST Setup: Onsite Start Date: ASAP Job Description Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities. Oversee the teams and push productivity and...

  • Manufacturing Director

    7 days ago

    City of Santa Rosa, Philippines HRTX Full time

    Position: Manufacturing DirectorLocation: LagunaWork Setup: OnsiteSchedule: Monday to Friday Role Overview: The National Manufacturing Director is responsible for leading and managing manufacturing operations across multiple production facilities nationwide. This role ensures optimal performance of equipment and facilities, adherence to safety and...

  • Manufacturing Director

    6 days ago

    City of Santa Rosa, Philippines HRTX Full time

    Position: Manufacturing DirectorLocation: LagunaWork Setup: OnsiteSchedule: Monday to Friday Role Overview: The National Manufacturing Director is responsible for leading and managing manufacturing operations across multiple production facilities nationwide. This role ensures optimal performance of equipment and facilities, adherence to safety and...

  • Operations Director

    2 weeks ago

    Quezon City, Philippines Everise, Inc. Full time

    Operations Director page is loaded## Operations Directorlocations: Bonifacio: Ortigas: Quezon City 1time type: Full timeposted on: Posted Yesterdayjob requisition id: R ## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company...

  • Operations Director

    5 days ago

    Cebu City, Central Visayas, Philippines HRTX consulting Full time ₱1,800,000 - ₱3,000,000 per year

    Operations DirectorLocation: CebuSchedule: Mon- Fri, Morning ShiftSet up: On-siteOpen BudgetJob OverviewWe are looking for an experienced Operations Director to oversee and manage the overall operational activities of the organization. The role ensures that business operations are efficient, cost-effective, and aligned with strategic goals. The Operations...

  • Executive Assistant

    1 week ago

    Santa Rosa, Philippines Ecomexperts Full time

    Executive Assistant / Operations Coordinator About Ecomexperts Ecomexperts is a specialized SEO agency for e‑commerce and B2B clients. We're a process‑driven team blending SEO excellence, automation, and creative execution. You’ll work directly with Marc (Founder/SEO Director) to strengthen team accountability, tighten execution systems, and turn ideas...

  • Site Operations Director

    3 weeks ago

    Quezon City, Philippines ibex Full time

    The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client’s customer services. The Director will ultimately manage these accounts and oversee the...

  • Site Operations Director

    3 weeks ago

    Quezon City, Philippines ibex Full time

    Overview The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client’s customer services. The Director will ultimately manage these accounts and oversee...

  • Operations Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines Athena Full time ₱1,500,000 - ₱3,000,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...

  • Director of Operations

    5 days ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱2,500,000 - ₱5,000,000 per year

    At Athena, we empower possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. We clear the way by pairing exceptional Philippine-based EAs with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater...