Sr. Implementation Specialist

2 days ago

Pasay City Central Post Office, Philippines Infinit-O Full time $40,000 - $80,000 per year

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.


But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.


With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

​

  • Serve as the first point of contact to manage multiple accounts during their implementation

  • Demonstrate a deep understanding of the client platform as well as traditional project management methodologies

  • Work directly with our customers to deploy a range of products within our workplace platform

  • Drive a streamlined implementation plan following client's guidelines for scaled onboarding

  • Have impeccable follow up with client calls, emails, and training

  • Deliver engaging enablement sessions to successfully onboard key user roles

  • Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests

  • Execute on both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers

  • Ensure client customers derive maximum value from their investment in our platform, utilizing key features and products

  • Represent client as a domain and product expert in customer interactions

  • Always push for industry-leading NPS scores.



Requirements

  • 3-6 years of experience managing relationships with software or services clients in either a B2B sales or account management role

  • 3-6 years in a genuine customer facing role

  • 3-6 years of implementation experience OR experience managing or driving projects for customers

  • Demonstrated ability to manage a high volume of clients

  • Change management skills

  • Strong verbal and written English communication skills both internally and externally

  • Strong critical thinking and problem solving skills

  • Experience with managing tight deadlines

  • Presentation skills

  • Organized & autonomous

  • Comfortable and energized operating in a fast moving organization

  • Training curriculum development and delivery is a plus

  • Previous experience in a startup environment and using Salesforce or another CRM platform is a plus



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