Business Process Manager

3 days ago

Taguig, National Capital Region, Philippines Globe Telecom Full time ₱1,500,000 - ₱2,500,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Business Process Manager for digitalization and automation initiatives is responsible for leading the analysis, design, and optimization of business processes to leverage digital technologies. This role aims to enhance operational efficiency, improve customer experience, and enable scalable automation solutions across the organization.

Key Responsibilities

  • Identify opportunities for digital transformation and automation within existing processes.
  • Lead end-to-end process analysis, re-engineering, and documentation to support digital initiatives.
  • Collaborate with IT, technology vendors, and business units to develop, test, and implement automated workflows, RPA, and other digital tools.
  • Establish and maintain process governance standards for digitalized workflows.
  • Monitor, measure, and report on process performance post-implementation to ensure continuous improvement.
  • Educate and facilitate change management initiatives related to digital transformation efforts.
  • Stay updated on emerging digital trends, tools, and best practices in BPM, automation, and process optimization.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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