Lead Assistant Manager – Process Training

7 hours ago

Mall of Asia Metro Manila, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time ₱1,200,000 - ₱2,400,000 per year

The primary responsibility of this role is to work with the team of assistant managers to oversee the quality of deliverables, manage team relationships, and assessing developmental/training needs of employees and process. The Lead Assistant Manager is always focused on achieving the organization's goals with effective delivery of its core competencies.

Responsibilities:

  • Identifies the gaps between the desired state and the current state of knowledge and work with different departments in developing customized training curriculum that is scalable and provides the company a competitive edge
  • Articulates performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance
  • Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
  • Develops and manages relationships with key stakeholders and aligns their efforts towards common business objectives
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
  • Conduct training follow up sessions and measuring effectiveness of training
  • Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goal
  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards

Qualifications:

  1. At least 2 years of experience as Assistant Manager.
  2. College Grad

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