PHRN and USRN Lead Assistant Manager – NCLEX

4 hours ago

Mall of Asia Metro Manila, Philippines -7655-48cb-a6a6-3ecd0eef8e9d Full time $90,000 - $120,000 per year

This role is primarily responsible for designing and delivering high performing learning solutions which is aligned with the business needs and client expectations. The job focuses in monitoring and reviewing the overall capability of the team in operational planning and process management. The job also includes curriculum and content development, module designing, evaluating training feedback, and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include assessing, training, and mentoring leadership with periodic reporting to stakeholders.

Responsibilities:

  • Identifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edge
  • Work with stakeholders to create capability building strategy based on skills identified as necessary to achieve overall organization goal
  • Design and deliver clinical related  programs that focus on employees at different stages and offer blend learning solution
  • Develop a plan for equipping employees in effective overall healthcare management.
  • Training need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training material
  • Designing training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactive
  • Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards
  • Identification of appropriate methodology for the implementation of training
  • Training and certification of trainers on the training modules
  • Building PPTs and other material and participate in presentation to the client/ internal customers
  • Participate during client visits (presentation of capability building programs)
  • End to end training management

Work Experience Requirements

  • Total work experience should be a minimum of 5 years in the contact center operations and training combined
  • Training module development
  • Ability to present the information in simple and easy to understand manner
  • Ability to understand and comprehend quickly about unfamiliar industry

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