Operational Analyst

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Please apply until February 3, 2026Operational AnalystThe Operational Analyst enables the CI Manager's strategic objectives by managing day-to-day operational execution across external spend and IT resourcing. Acting as a critical execution layer for operational data and insights, the role supports informed decision-making, cost optimization, and continuous process improvement aligned with ITIL and internal governance standards.As the Operational Analyst, under the area of D&IT you will:Execute end-to-end IT contract processes (SA, SOW, licenses, assignment schedules) with Procurement, ensuring adherence to company policies and governance standards.Monitor vendor compliance, identify risks, support internal/external audits, and act as the dedicated operational liaison for IT vendors, escalating strategic issues to the CI Manager as needed.Manage monthly contractor timesheets, ensuring accurate reconciliation against MSA agreements to enable correct invoicing and cost control.Maintain centralized tracking and dashboards of IT contractors, roles, tenure, and costs to support forecasting, cost transparency, and strategic resourcing decisions.Coordinate IT contractor onboarding and offboarding processes, ensuring security, procedural, and financial requirements are met and accurately reflected in systems.Consolidate and analyze data across contracts, resources, and spend to deliver KPI-driven reports highlighting trends, risks, SLA deviations, and improvement opportunities.Support process documentation and optimization aligned with ITIL and OpX standards, leveraging Excel, Power BI, and low-code automation tools to improve efficiency.REQUIREMENTSBachelor's degree in IT, Computer Science, Information Systems, or equivalent, with 3+ years of experience in IT Operations, Business Analysis, or IT Vendor Management within a large-scale enterprise technology environment.Proven capability in tracking IT operational expenditure, monitoring resource utilization, performing variance analysis, and producing forecasts to identify cost savings and operational efficiencies.Mandatory advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data models) with strong experience in cleaning, validating, and consolidating data from multiple sources to ensure reporting accuracy and integrity.Strong understanding of IT contract models (MSA, SOW, T&M, Fixed Price, Licensing) with the ability to interpret terms to ensure accurate operational tracking of timesheets, invoicing, and expenditure classification etc.Demonstrated ability to manage day-to-day operational relationships with IT vendors and contractors, enforcing onboarding/offboarding, timesheet, expense, and compliance processes aligned with internal policies and service agreements.Experience with Power BI and low-code platforms (Power Automate / Power Apps) to develop dashboards, automate workflows, and proactively streamline inefficient operational processes.Highly analytical, proactive, process-oriented and detail-oriented problem solver with strong written and verbal communication skills, familiar with ITSM and continuous improvement frameworks (e.g., ITIL, OpX) to support enterprise governance and decision-making.Are you ready to join us? Build your success story at JTI. Apply nowNext Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.