Branch Manager

Job Summary:

The Branch Manager is responsible for overseeing the overall operations of the BingoPlus El Nido Branch. This role ensures smooth day-to-day activities, compliance with company policies, achievement of sales and operational targets, and the delivery of excellent customer service. The Branch Manager leads, trains, and motivates staff while maintaining a safe, efficient, and customer-friendly gaming environment.

Key Responsibilities:

Operational Management

• Manage branch operations in compliance with company standards and gaming regulations.
• Monitor daily transactions, sales, and cash handling to ensure accuracy and accountability.
• Ensure proper maintenance of gaming machines, systems, and facilities.
• Implement promotional activities and campaigns to drive customer engagement.

People Management

• Supervise, train, and evaluate branch staff, ensuring alignment with company policies and service standards.
• Create work schedules, assign duties, and monitor performance.
• Foster teamwork and maintain a positive work environment.
• Address staff concerns, grievances, and disciplinary actions as needed.

Customer Service

• Ensure exceptional customer experience by handling escalations and addressing customer concerns promptly.
• Maintain a welcoming atmosphere for all patrons, promoting responsible gaming.

Compliance & Reporting

• Ensure compliance with PAGCOR and other regulatory requirements.
• Safeguard branch assets, including cash, inventory, and equipment.
• Prepare and submit accurate branch reports on sales, expenses, and performance metrics.
• Conduct regular audits and inventory checks.

Business Development

• Identify opportunities to increase branch profitability and customer base.
• Work closely with marketing and operations teams for local initiatives.
• Analyze customer trends and provide insights for continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (preferred).
• At least 3–5 years of experience in branch management, retail, gaming, or hospitality industry.
• Strong leadership, communication, and people management skills.
• Knowledge of gaming operations and PAGCOR regulations is an advantage.
• Proficiency in MS Office and familiarity with POS or gaming systems.
• Customer-oriented, detail-driven, and results-focused.
• Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance

Work Location: In person