Group Manager

1 week ago

Manila, National Capital Region, Philippines Nezda Global Full time

About the RoleAs Group Manager, you will lead approximately 200 people, partner directly with clients and internal leaders, and drive initiatives that enhance revenue, reduce costs and optimize working capital.Key ResponsibilitiesManage relationships with client stakeholders, ensuring service delivery meets agreed SLAs.Lead a team of qualified and semi‑qualified staff, acting as the SME for complex issues.Develop insights and strategies that deliver business impact such as increased revenue or reduced operating costs.Define roadmaps and establish KPIs; communicate results to clients and leadership.Collaborate with business leaders, delivery leads, account management and operational‑excellence teams to drive service delivery and new business development.Understand client problems and analytical requirements and propose solutions.Must‑Have QualificationsBachelor's degree.12+ years of experience in BPO operations or similar environment, with at least 4 years managing large teams (>100).Proven track record of driving business improvements and managing client relationships.Strong analytical and communication skills.Ability to work onsite in Manila.Good‑to‑HaveMBA or master's degree.Experience in strategy development or financial analysis.Background in multi‑client or global service delivery.

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