Sr. Associate, Surgical General Field Sales and Account Management- Surgical Equipment

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon

POSITION OVERVIEW:
Responsible for account management at a local level, managing specific account(s)/relationships. Manage the business relationship and activities with key accounts in order to foster and extend the relationship and obtain the sales targets. Develop and maintain relationships with key stakeholders within accounts, developing deep understanding of customer challenges with respect to patients and identifying solutions that enhance patient care.

KEY RESPONSIBILITIES:

• Responsible for driving ALCON'S SURGICAL EQUIPMENT (Cataract, Vitreoretinal and Visualization Equipment) sales, promotion, and development in the designated accounts to reach commercial goals.
• Identify sales leads / demo leads. Marketing plan implementation.
• Safely and effectively conduct demo of surgical equipment; including training of surgeons and ophthalmic support staff of Alcon Equipment Install base within assigned territory.
• Comprehensive territory analysis and reporting; update of install based of territory assigned.
• Follow existing demo SOP, efficient and effective demo equipment and consumables management
• Intra-divisional teamwork with routine communication with Surgical and DEOH MSRs assigned to territory.
• EFA Account: Creation and Development of EFA variable / hybrid / fixed.
• Provide assistance to the MSR's in monitoring Compliance Billing for EFA Variable / Hybrid / Fixed to ensure 100% compliance rate.
• Effective communication and negotiation skills to close ophthalmic capital equipment sales leads.
• Timely submission of reports which includes but not limited to IT, Expense Report or any report deemed necessary by the management.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives including but not limited to providing applications and product support to customers as well as the sales and service teams
• Prepare and negotiate contracts and guide initiatives that the company launches to target particular account.
• Analyze market situation including competitive intelligence activities on key accounts and key competitors.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans.
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Alcon CRM system.
• Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization.
• Take appropriate steps to bring any open support cases to resolution in a timely manner.
• Participate in Product & Marketing events and product launches.
• Travel to customer sites for sales support or on-site troubleshooting as necessary
• Under compliance –
• Ensure awareness and understanding of the Alcon Code of Conduct and other integrity and compliance guidelines and policies (BPO, Anti bribery, Conflicts of Interest, AP3 etc.)
• Adhere to the highest ethical standards in the industry and abide by the Alcon Code of Conduct and other integrity and compliance guidelines and policies. (BPO, Anti bribery, Conflicts of Interest, AP3 etc.)
• Report potential misconduct or violations to the Code of Conduct and other integrity and compliance guidelines to the Compliance Officer, HR, BPO.
• Ensure attendance and understanding of the mandatory and corporate trainings, i.e. Compliance and Code of Conduct Training, AP3, Adverse Event Reporting, ER Process, Sourcing Procedure, Travel and Expense Guidelines).
• Ensure compliance to Good Pharmacovigilance Practice (GPvP) and adhere to timely reporting of Adverse Event and Product Complaint reporting within 24 hours to Drug Safety

WHAT YOU'LL BRING TO ALCON:
Education:
Minimum : Bachelor's Degree

Preferred: Graduate of a 4-year medical-related or business course, college or university

Languages:

• Local language & English proficiency

Experience:
Minimum :

• 2 years sales in Medical Device (preferably Ophthalmology) or other capital equipment
• Successful track record in closing sales

Competency/Technical Skills:

• Excellent interpersonal and customer management skills
• A quick learner and can achieve results with minimal supervision
• Proficient communication skills: oral/written business correspondence
• Highly adaptive and independent
• Presentation planning and delivery
• Intermediate MS Office capabilities
• Must be experienced in driving /has a valid driver's license
• Willing to be assigned anywhere in the Philippines

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

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