Quality Assurance Specialist

2 days ago

Philippines Wyndham Hotels & Resorts Full time ₱80,000 - ₱120,000 per year

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: Include but not limited to:

  • Conduct reviews of presentations to customers for all types of sales activity (including frontline, in-house upgrades, livestream, telephonic upgrades, discovery and minivacs)
  • Conduct probationary and adhoc reviews of advice provided to customers including audits on compliance with AFSL, ACL, ACM/DNC and call recording quality
  • Conduct quality and regulatory checks on customer liaison officers and/or retention personnel to ensure compliance with internal processes
  • Assist with completing Quality Assurance assessment reporting and identifying conduct that be a risk to the business
  • Assist with the provision of ongoing sales compliance training in conjunction with the Legal & Compliance team and working with the sales training team
  • Assist with miscellaneous compliance projects relating to the company's Australian financial services licence and Australian credit licence
  • Upon request, undertake compliance history rehire checks of former employees
  • Employees must ensure they comply with Wyndham Destinations Asia Pacific's (WDAP) OH&S Policy, procedures and any reasonable instruction given by WDAP.
  • Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
  • Display CARE to all internal and external parties.
  • Display innovation through inspiring, creating and improving processes and products.
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
  • Display leadership values by ensuring effective communication, respecting your peers and managers and valuing inclusion and diversity. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

  • Previous work experience in a similar role highly desirable, specifically within financial services industry or timeshare industry
  • Legal or paralegal experience and qualifications beneficial but not essential
  • Intermediate to advanced Microsoft Office skills including Word, Excel, Outlook and Access
  • Salesforce, IRIS and Merlin software experience an advantage
  • Excellent attention to detail with the proven ability to identify discrepancies 
  • Excellent communication skills to communicate with both internal and external stake holders
  • Excellent organizational skills and the ability to work in a fast-paced environment
  • Support others within the team and operate as a collaborative team member

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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