SNOW Developer

6 days ago

Quezon City, National Capital Region, Philippines Aumtrend Full time ₱2,000,000 - ₱2,400,000 per year

Role : SNOW Developer / Administrator

Company : One of the Global Client

Location : Quezon City

Shift : Shifting Schedule

Permanent role & Direct hiring by the client

Job Description :

Focus on supporting, configuring, and enhancing ServiceNow's ITSM capabilities and analyze data to identify areas for improvement, and collaborating with stakeholders to ensure effective data-driven decision-making.

· Knowledge of the ServiceNow platform, focusing on ITSM modules (Incident Management, Problem Management, Change Management, Request Management, Knowledge Management)

· Design, develop, and improve ITSM processes (e.g., incident, problem, change, request management).

· Configure and customize ServiceNow to align with business needs, including creating and modifying workflows, business rules, scripts, UI policies, client scripts, notifications, and data policies.

· Track and analyze key performance indicators (KPIs) and metrics related to service delivery.

· Interpret data sets, identify trends, and translate findings into actionable recommendations for service improvements.

· Work with various IT teams and stakeholders to ensure alignment on service delivery goals and performance targets.

· Maintain documentation related to ITSM processes, performance metrics, and reporting procedures. ·

Job Type: Permanent

Pay: Php100, Php200,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • Mention the current Salary , Expected Salary Range & Notice period and Alternative number ( Viber / Whatsapp )
  • how many years of working experience as ServiceNow development

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