EDI Enrollment/ Integration

Position: EDI Integration & EHR Specialist (RCM-Healthcare)

Work Set up: 100% Remote

Employment Type: Independent Contractor

Shift Schedule: Eastern Standard Time / Graveyard Shift

About the Job

The EHR team is dedicated to developing effective technical solutions that empower our therapists to better support clients seeking assistance. We focus on integrating new features into the EHR, optimizing workflows, and configuring systems -from carriers to templates. Our responsibilities also include troubleshooting existing issues and collaborating with various departments to establish more efficient processes or integrate new technologies for our clinicians.

Key Responsibilities:

• Help troubleshoot any EHR related issues with the existing systems or applications (this will be across multiple departments).
• Assist with EHR practice management and clinical system configuration
• Work with engineers, product designers and product managers to design, review, and build well-crafted products and features. You will be responsible for assisting with and testing new products and features in the EHR and provide improvement recommendations as needed.
• Establish end user support service levels, working with Business leadership and IT, driving technology improvements through the eyes of the end users and management team.
• Assist with multiple projects at one time to meet strict deadlines and goals.
• Create clear and concise training material for team members on new applications as it relates to the EHR.
• Understanding the 'why?' of what we're building and driving the team towards simple, effective solutions from POC to production
• Assist with the implementation of new interfaces and enhance the existing processes to incorporate a full product lifecycle.
• Work with business stakeholders to identify improvements opportunities in efficiency and usage of their current processes
• Manage insurance carrier configuration across multiple platforms.
• Manage EDI Enrollments

Skills / Qualifications

• Highly effective, positive and empathic teammate
• Adaptable and able to navigate a rapidly growing organization: not afraid to roll up your sleeves and tackle challenging problems and design new workflows
• Must be able to multi-task
• A team oriented, customer-centric working style, and an analytical mind.
• Able to determine opportunities and threats with the EHR through comprehension analysis of current and future trends. Comprehends the big picture and is able to think outside of the box.
• Must have a hunger for continuous learning opportunities and strive to share the knowledge and train other team members.

Preferred But Not Required:

• Experience with AdvancedMD
• Clinician Training experience
• Experience with Fresh Service, Camtasia, Tango, Jira, Miro, Monday

Requirements

• Must have (minimum of 3)  EHR implementation and configuration experience (clinical & billing experience is required)
• Revenue Cycle Management Experience  (Front end and Back end)
• Must have (minimum of 1 yr ) EDI enrollment experience
• Strong written communication and documentation skills
• Basic excel/ google sheet skills

Qualifying Questions:

Question: JD emphasizes a minimum of 3 years of EHR implementation and configuration experience, including both clinical and billing aspects. Can you describe your experience in this area, providing specific examples of projects where you were responsible for both clinical and billing configurations?

Question: The role requires Revenue Cycle Management experience (Front end and Back end). Can you walk me through your understanding of the revenue cycle and how your experience contributes to optimizing both the front and back ends?

Question: Managing EDI Enrollments for a minimum of one year is a key requirement. Can you describe your experience with EDI enrollments, specifically focusing on your experience in the USA, including any challenges you've faced and how you overcame them?

Question: This role involves troubleshooting EHR-related issues across multiple departments and creating clear training material. Can you provide an example of a complex EHR issue you resolved and how you effectively communicate the solution or trained users on a new process?

Question: JD mentions working with engineers, product designers, and product managers to design, review, and build new products and features within the EHR. Can you discuss your experience in a cross-functional team environment, specifically how you contribute to product development and provide improvement recommendations?