Quality Assurance Analyst

4 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱480,000 per year

Main job responsibilities of an EFFECTIVE QA:

  • Monitor and evaluate sales calls to ensure adherence to quality standards and client expectations
  • Provide constructive feedback and coaching to sales agents
  • Collaborate with team leads and trainers to improve performance metrics
  • Generate QA reports and insights for continuous improvement
  • Stay updated on campaign guidelines and compliance requirements

Main Requirements:

  • Minimum 2 years of experience in a Sales QA role within the BPO industry
  • Open to applicants who are at least 2nd year college levelwith no back subjects.
  • Strong analytical and communication skills
  • Proficient in QA tools and reporting systems
  • Willing to work flexible hours, including night shifts if required.

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total QA experience handling sales campaign:
  • Unemployed:

Experience:

  • QA : 2 years (Required)
  • QA SALES: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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