Travel Consultant

2 days ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱384,000 - ₱480,000 per year

Job Summary:

We are looking for a Customer Service Representative (CSR) for our Travel Account who will assist customers with booking inquiries, itinerary changes, flight/hotel reservations, and other travel-related concerns. The ideal candidate is detail-oriented, customer-focused, and able to handle inquiries efficiently and professionally.

Key Responsibilities:

  • Handle inbound and/or outbound calls related to travel bookings, flight schedules, and itinerary changes.
  • Assist customers with ticket reservations, cancellations, rebookings, and refund requests.
  • Provide accurate information regarding travel policies, fare rules, and travel requirements.
  • Resolve customer concerns promptly and professionally, ensuring high customer satisfaction.
  • Upsell or cross-sell travel-related products and services when applicable.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Follow company policies, quality standards, and compliance regulations.

Qualifications:

  • High School Graduate or equivalent (Senior High/College level an advantage).
  • At least 1 year BPO experience (Travel account experience).
  • Strong verbal and written communication skills in English.
  • Basic knowledge of travel booking systems (GDS experience is an advantage but not required).
  • Good problem-solving and multi-tasking skills.
  • Willing to work on shifting schedules, holidays, and weekends.
wearehiring

Job Type: Full-time

Pay: Php23, Php40,000.00 per month

Application Question(s):

  • How much is your expected salary?

Work Location: In person

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