Human Resource Specialist

2 weeks ago

Davao City, Davao, Philippines One Call Solutions Full time

The Human Resource and Admin Specialist plays a critical role in managing HR operations and administrative functions to support the fast-paced environment of One Call Solutions. This role ensures smooth workforce management, compliance with labor laws, and effective employee engagement to maintain productivity and retention.

Key Responsibilities:

1. Recruitment & Onboarding

  • Manage end-to-end recruitment processes for various roles (agents, team leaders, support staff).

  • Conduct interviews, assessments, and background checks.

  • Facilitate onboarding and orientation programs for new hires.

2. Employee Relations:

  • Serve as the first point of contact for employee concerns and grievances.

  • Promote a positive workplace culture through engagement activities and recognition programs.

  • Mediate conflicts and support disciplinary processes in line with company policies.

3. Performance Management:

  • Assist in implementing appraisal systems and KPI tracking.

  • Support managers in coaching and performance improvement plans.

  • Maintain accurate employee records and reports.

4. Administrative Support:

  • Oversee office administration including supplies, facilities, and vendor coordination.

  • Ensure compliance with health, safety, and labor regulations.

  • Prepare HR reports, payroll support, and documentation.

5. Compliance & Policy Implementation

  • Ensure adherence to company policies, labor laws, and industry regulations.

  • Update HR manuals and communicate policy changes effectively.

  • Handle the processing, renewal, and monitoring of business permits and licenses with local government units (LGUs) and regulatory agencies.

  • Maintain updated records of permits, certifications, and compliance documents.

Qualifications:

  • Bachelor's degree in Human Resource Management, Psychology, Business Administration, or related field.

  • 2–4 years of HR and administrative experience, preferably in the BPO industry.

  • Strong knowledge of labor laws and HR best practices.

  • Excellent communication, interpersonal, and organizational skills.

  • Ability to work in a fast-paced, high-pressure environment.

  • Proficiency in HRIS tools and MS Office applications.

Core Competencies:

  • Recruitment and talent acquisition expertise

  • Employee engagement and retention strategies

  • Conflict resolution and problem-solving skills

  • Organizational and multitasking abilities

  • Confidentiality and ethical judgment

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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