Content Development Specialist

As a Content Development Specialist , you will be responsible for creating engaging and high-quality learning materials that simplify complex technical concepts and align with Manulife University standards. You will collaborate with engineering teams and stakeholders to ensure these learning strategies support business goals, while also coaching content creators in best practices.

Position Responsibilities:

• Design and develop engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360 suite, Synthesia, Edcast suite, Clipchamp, MS Forms)
• Simplify complex technical concepts into accessible, learner-friendly formats.
• Ensure content quality, consistency, and alignment with Manulife University standards.
• Coach and support content creators on instructional design, storytelling, and tool usage.
• Collaborate with engineering teams and stakeholders to align learning strategies with business goals.
• Review and validate content for technical accuracy and platform compatibility.
• Facilitate seamless collaboration between content creators and platform teams.
• Manage post-publication activities including feedback, content freshness, and performance metrics.
• Continuously improve content frameworks and user experience.
• Foster a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications:

• 2-5 years related engineering or software delivery experience with expectation that you are a hands-on practitioner.
• Previous experience in technical content creation is required with a passion for learning, teaching, and helping others grow.
• Strong storytelling, instructional design, or technical writing skills.
• Ability to understand and communicate complex technical topics clearly and effectively to a broad range of users (with or without a technical background).
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

Preferred Qualifications:

• Experience with Synthesia, Confluence and Articulate is a strong asset.
• Experience in developer advocacy, technical education, or enablement roles.
• Familiarity with agile methodologies and modern software development practices.
• Data-driven mindset with the ability to track and report on content performance metrics.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid