Operations Manager

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact.

Come for a career, stay for the fun.

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

As an Operations Manager, you will be responsible for leading contact center operations through strategic planning, performance management, and people leadership. You will collaborate with cross-functional teams to implement solutions that improve productivity, enhance the customer experience, and support business goals. You will also be expected to model our core values—Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn—in everything you do.

• Conducting needs assessments, capacity planning, and performance analysis to define call center strategies and productivity standards
• Leading implementation of technology and process improvements across systems, user interfaces, and customer interactions
• Monitoring and optimizing operations performance through audits, root-cause analysis, and action planning
• Managing system upgrades, process improvements, and quality assurance programs to enhance service delivery
• Overseeing workforce management—including recruitment, onboarding, scheduling, coaching, performance reviews, and policy enforcement
• Ensuring operational costs align with budget forecasts, analyzing variances, and initiating corrective actions
• Generating and presenting operations performance reports using trend and data analysis
• Managing site equipment, preventive maintenance schedules, and technical upgrades
• Staying updated on industry trends by attending learning events, reviewing literature, and maintaining a strong professional network
• Driving continuous improvement initiatives and exploring ways to create additional value for the business

• At least 2 years of experience in operations management, team leadership, or a related field
• Proven leadership ability and success in managing cross-functional teams
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office Suite, especially Excel (LOOKUP, Pivot Tables, etc.)
• Experience using operations management tools or workforce platforms
• Self-starter with exceptional time management and multitasking skills
• Adaptable and capable of leading in a fast-paced, high-pressure environment

• Seamless business operations and service delivery
• High customer satisfaction and loyalty
• Consistent achievement of KPIs and team goals
• A motivated, engaged, and high-performing workforce

We're proud of our diverse global team, all working in a collaborative environment and sharing these values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?

Join the A-Team and experience the A-Life.