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Full Cycle Accounts Receivable Specialist

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Ortigas Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time

Main Responsibilities: Own the collection of provider fees (service/platform/RCM fees) from provider clients. You'll manage an A/R portfolio, drive proactive outreach via email and phone, resolve billing issues, set up payment methods and plans, and keep impeccable records—reducing DSO and past-due balances while providing a professional, brand-positive experience.

Collections & Outreach:

  • Work a daily queue of past-due accounts; execute a consistent email and call cadence.
  • Negotiate commitments and payment plans; follow up on promises-to-pay and failed/expired payment methods.
  • Document every touchpoint, commitment, and dispute in the A/R system/CRM with clear next steps.
  • Escalate when needed (e.g., dispute aging, non-responsive accounts) per policy.

Issue Resolution & Cross-functional:

  • Investigate billing discrepancies, credits, and adjustments; coordinate with RCM Operations/Client Success/RevOps as needed.
  • Keep a clean audit trail (P.O.s, contracts, rate tables, approvals) supporting each balance.

Reporting & KPIs:

  • Maintain accurate A/R aging, notes, and next-action dates.
  • Provide weekly cash collections updates and forecast by account.
  • Track outreach productivity (meaningful touches/day), promise-to-pay kept rate, and dispute cycle time.

Required:

  • At least 2+ years in B2B end-to-end accounts receivable process, collections or accounting.

  • Fluent English—clear phone presence and concise, persuasive email writing.

  • Working knowledge of A/R principles (invoicing, credits/adjustments, cash app, aging).

  • Proficiency with spreadsheets (lookups, pivots) and an A/R/ERP system plus a CRM or ticketing tool.

  • Experience with systems like NetSuite/Intacct/QuickBooks, and a CRM (e.g., HubSpot/Salesforce).

  • Healthcare industry experience is required for this accounts receivable role.

  • Organized, persistent, and comfortable holding firm timelines while remaining customer-centric.

  • Familiarity with payment processors (ACH/CC), dunning automation, and portals.

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