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Full Cycle Accounts Receivable Specialist
3 weeks ago
Main Responsibilities: Own the collection of provider fees (service/platform/RCM fees) from provider clients. You'll manage an A/R portfolio, drive proactive outreach via email and phone, resolve billing issues, set up payment methods and plans, and keep impeccable records—reducing DSO and past-due balances while providing a professional, brand-positive experience.
Collections & Outreach:
- Work a daily queue of past-due accounts; execute a consistent email and call cadence.
- Negotiate commitments and payment plans; follow up on promises-to-pay and failed/expired payment methods.
- Document every touchpoint, commitment, and dispute in the A/R system/CRM with clear next steps.
- Escalate when needed (e.g., dispute aging, non-responsive accounts) per policy.
Issue Resolution & Cross-functional:
- Investigate billing discrepancies, credits, and adjustments; coordinate with RCM Operations/Client Success/RevOps as needed.
- Keep a clean audit trail (P.O.s, contracts, rate tables, approvals) supporting each balance.
Reporting & KPIs:
- Maintain accurate A/R aging, notes, and next-action dates.
- Provide weekly cash collections updates and forecast by account.
- Track outreach productivity (meaningful touches/day), promise-to-pay kept rate, and dispute cycle time.
Required:
At least 2+ years in B2B end-to-end accounts receivable process, collections or accounting.
Fluent English—clear phone presence and concise, persuasive email writing.
Working knowledge of A/R principles (invoicing, credits/adjustments, cash app, aging).
Proficiency with spreadsheets (lookups, pivots) and an A/R/ERP system plus a CRM or ticketing tool.
Experience with systems like NetSuite/Intacct/QuickBooks, and a CRM (e.g., HubSpot/Salesforce).
Healthcare industry experience is required for this accounts receivable role.
Organized, persistent, and comfortable holding firm timelines while remaining customer-centric.
Familiarity with payment processors (ACH/CC), dunning automation, and portals.
