Billing Clerk

The Billing Clerk is responsible for customized invoice submission for large, complex commercial customer assignments. This includes submission in third-party portals, customized spreadsheets, email, and some postal mailed invoices. This role should provide timely and accurate invoicing to the client's large commercial customers daily, monthly, quarterly, and yearly (per contract agreement. Responsible for monthly reconciliation reports via tracking sheets to ensure all invoices have been submitted within the billing month.

Responsibilities:

• Perform all tasks related to processing special handling invoices for large, complex commercial customers

• Maintain third-party billing portals

• Communication with cross-functional internal teams related to customer account status will be required

• Communication with various large commercial customers regarding account status

• Maintain strong customer relationships through effective communication

• Perform and maintain account billing reconciliations for customers

• Investigate and resolve any irregularities or inquiries timely and accurately

• Provide documentation to customers or cross-functional teams requesting invoices, statements, etc.

• Maintain sensitive customer financial information and organized financial records, electronically

• Recommend improvements for invoicing processes

• Research and resolve second and third-level customer inquiries

• Develop key relationships with cross-functional teams to mitigate invoicing errors

Skills and Qualifications

• Minimum 1-year experience in an environment performing data entry or other computer-based work required; prior experience with accounts payable/receivable or transaction-based services is preferred

• Experience with third-party portal billing preferred

• Proficient Excel/Google Sheets experience

• Communicate articulately and efficiently in both written and verbal forms

• Highly organized with strong attention to detail

• Must be willing to work in shifting schedules including a a graveyard shift

• Must be willing to report to Alabang, Muntinlupa office once work on-site resumes