Learning and Development Officer

1 day ago


Cebu City, Central Visayas, Philippines Helpware CX Full time ₱900,000 - ₱1,200,000 per year

Position Summary
Responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a contact center environment. The L&D Officer will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned to business needs. Owns all of the assigned instructional materials to ensure that instructional quality is built into final project deliverables. Design and develop high-impact learning solutions for multiple delivery methods, including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences.

Specific Responsibilities

  • Adhere to the standard ADDIE methodology, while leveraging best practices in adult learning theories, for instructional design
  • Identify and interview subject matter experts and target audiences to determine client's business and performance requirements
  • Determine the learning goals and identify appropriate learning solution(s) and/or comprehensive training plan for a given situation – and, vary the elements/approach of the instructional design to maintain the attention of the learner and to produce the most appropriate solution
  • Develop concise, creative, effective, and high-quality instructional materials. Course deliverables include design documents, objectives, video scripts, storyboards, eLearning, WBTs, job aids, reinforcement materials, prototypes, instructor and participant materials.
  • Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness and ensuring final project deliverables are of the highest quality
  • Design, conduct and analyze surveys, tests, interviews, focus groups,observation procedures, sampling techniques, and reports to evaluate learning solutions
  • Complete analysis of all existing training on a specified topic and identify improvement opportunities to improve learning effectiveness and retention
  • Work in team environment and collaborate with other members of the learning and development organization located around the globe
  • Available for occasional travel if necessary


  • Cebu City, Central Visayas, Philippines Department of Social Welfare and Development Field Officer VII - Government Full time ₱900,000 - ₱1,200,000 per year

    Prepares the design detailed plans, procurement request and other necessary documents relative to infrastructure projects, building maintenance and repair works;Prepares complete detailed engineering design, project proposals, detailed estimates, technical specifications, PERT/CPM/S—Curve and other documents necessary for bidding requirements and...

  • office staff

    3 days ago


    Cebu City, Central Visayas, Philippines New Golden City Builders and Development Corp. Full time ₱150,000 - ₱250,000 per year

    About the roleNew Golden City Builders and Development Corp. are seeking a skilled and detail-oriented Office Staff to join their team in Cebu City, Cebu. This full-time role will be a crucial part of the company's administrative operations, providing essential support to ensure the smooth running of the office.What you'll be doingProviding administrative...


  • Cebu City, Central Visayas, Philippines IntouchCX Full time

    OverviewJoin to apply for the Learning and Development Facilitator role at IntouchCX.About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled...


  • Cebu City, Central Visayas, Philippines Boundless Immigration Full time ₱1,200,000 - ₱2,400,000 per year

    Learning & Development TrainerIn this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing...


  • Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    In this role you will:The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...


  • Cebu City, Central Visayas, Philippines Department of Social Welfare and Development Field Officer VII - Government Full time ₱250,000 - ₱350,000 per year

    As Unit Office Manager, plan for annual targets of the unit, aware of resources available within and outside her area of jurisdiction in order to match the needs and problems of the barangays to be served during the given period;As implementor, handle court-related cases on adoption, youthful offenders, child abused, r4pe victims, and others; conducts...


  • Cebu City, Central Visayas, Philippines Boundless Immigration Full time

    In this role you will,The primary focus of the Learning & Development Trainer role is on conducting product-specific training sessions, particularly onboarding and foundational training for new sales hires, and ensuring all required materials are prepared and organized. The role also involves supporting trainees, providing coaching, and managing...


  • Cebu City, Central Visayas, Philippines Pioneer Square Labs Full time

    Learning & Development TrainerWhat You Will DoNeeds Assessment: Assess learning needs and identify skill gaps.Program Design: Develop training materials.Training Delivery: Facilitate onboarding, leadership development, and skills enhancement training sessions.Program Evaluation: Measure training effectiveness; collect data cadence and evaluate the...


  • Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Moder Solutions is seeking an experienced ' Manager - Learning & Development.This role will be to design, implement, and evaluate employee training programs aimed at enhancing skills and align with organizational goals. Key areas that the role will be responsible for includes assessing training needs, developing curriculum, , coordinating with Business...

  • Project Officer

    7 days ago


    Cebu City, Central Visayas, Philippines Eidox Development OPC Full time ₱400,000 - ₱600,000 per year

    Eidox Development OPC is hiring a Casual/Temporary Project Officer role in Cebu City, Central Visayas. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: MorningEidox Development...