Senior Business Analyst-Learning and Development

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As the Senior Learning & Development Business Analyst within the UnitedHealth Group (UHG) Corporate Services' Value Enablement team, you will be responsible for supporting Learning & Development (L&D) operations with a variety of learning analytics and automation solutions.  Conducting and managing outcomes that include analyzing, reviewing, forecasting, trending, and presenting information for business planning.  Recommending process improvements by managing documented standard operating procedures.

This role offers a great opportunity to work on a wide variety of learning innovations, partnering with business leaders, UHG Corporate L&D and technology teams to improve business processes and gather and report on learning utilization and effectiveness. Providing timely support for customers and monitoring the L&D central email.

The Value Enablement shared services team consists of ~15 employees supporting the learning & development, training, communications, project management, and change management needs of UHG Corporate Services. Corporate Services comprises ~500 employees who deliver great customer service by providing expertise and enterprise leverage in real estate, procurement, environmental, occupational health, and safety for our 400k internal customers across UHG, UnitedHealthcare, and Optum.

Primary Responsibilities:

• Gather data business requirements, including key L&D analytics, industry metrics, and benchmarks
• Be able to understand the difference between business requirements and technical solutions
• Assesses and interprets customer needs and requirements
• Design, develop and distribute L&D metrics reporting and visualization, leveraging business intelligence reporting
• Design, develop and distribute business learning reporting and visualization, leveraging business intelligence reporting
• Manage learner groups or analysis, and assignment of Environmental, Occupational Health & Safety (EOHS) regulatory training in coordination with business partners or training leads, leveraging business intelligence reporting
• Support EOHS team with future innovations of the learning enrollment process to reduce friction and improve accuracy
• Ensure all business processes are documented, uniform, and securely stored
• Recommend process improvements for improved efficiencies, removing waste, saving time, and reducing friction
• Solves moderately complex problems and/or conducts moderately complex analyses
• Translates concepts into practice
• Identify capability gaps between current state and desired state
• Identify the business impact of system or application changes, using appropriate tools as needed
• Identifies solutions to non-standard requests and problems
• Conduct and/or support testing activities as appropriate
• Validate usability of technical solutions prior to deployment
• Monitor L&D central email and respond within stated Service Level Agreement, directing to other parties based upon their specialization, and escalating as needed
• Maintain awareness of best practices or approaches related to the business analysis discipline
• Maintain awareness of best practices or approaches related to quality and productivity
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree, and 8+ years of experience in business analysis, including working with internal business partners and technology leads
• Experience in complex problem solving and process improvement, analyzing and recommending solutions
• Experience with Microsoft Power BI business intelligence reporting and Smartsheet
• Solid knowledge of latest innovations and emerging trends in leveraging data and providing predictive and prescriptive learning analytics
• Proficiency with Access databases
• Proficiency in learning management platforms (e.g., EdCast, Oracle Learning Cloud)
• Proficiency in Office 365 Suite of Tools (MS Teams and Apps, PowerPoint, Word, Excel, Access, SharePoint, etc.)
• Proficiency in digital learning platforms, talent analytics tools, and change management best practices
• Proven superior analytical thinking skills
• Proven solid relationship-building, accountability, and critical thinking skills
• Proven effective in collaborating with technical and non-technical stakeholders to deliver next-in-class analytics solutions
• Proven solid motivation to learn and share knowledge, advocacy for building a learning culture
• Proven solid time and project management, organizational and prioritization management skills with attention to detail
• Proven excellent collaboration, emotional intelligence, networking, and communication (written and oral) skills, and ability to balance multiple priorities
• Proven ability to influence without authority, resilient, build relationships, and work effectively in a large matrix environment

Preferred Qualifications:

• Advanced degree in learning and development, learning design and/or adult learning
• Six Sigma, Lean or other equivalent certification
• Experience with SQL
• Experience working in the operations of learning and development in healthcare industry and environmental, occupational health, and safety
• Proven uncertainty and Ambiguity Comfort
• Proven growth and innovation mindsets
• Proven critical and systems thinking
• Proven enterprise and industry insight
• Proven self-confidence and interpersonal agility

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.